Client Success Manager APAC

Worldpay; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading payment solutions provider is seeking a Client Success Manager in Singapore. This role will focus on ensuring positive client relationships, effective communication, and operational excellence. The ideal candidate will possess strong organizational and analytical skills, with a background in banking or finance preferred. Join a dynamic team and contribute to enhancing customer experience and satisfaction.

Qualifications

• Ability to establish and maintain effective working relationships internally and externally.
• Strong organizational and time management skills.
• Broad knowledge of Worldpay products and services.
• Strong aptitude to analyze and solve problems.
• Prior banking or finance-related experience preferred.

Responsibilities

• Ensure a positive relationship for an assigned portfolio of clients.
• Serve as the primary point of contact for client support.
• Develop strong working relationships with clients and internal resources.
• Identify opportunities for cross-selling value-added services.

Skills

Relationship management

Problem resolution

Organizational skills

Time management

Analytical skills

Job description

Are you ready to write your next chapter?

Make your mark at one of the biggest names in payments. We’re looking for a Client Success Manager to join our ever-evolving Customer Experience team and help us unleash the potential of every business.

About the team

Our International Merchant Solutions division at Worldpay is booming. With significant revenue increases year on year, the business is the engine room of our global strategy. As experts in what we do, we operate across verticals that represent the most exciting opportunities for global eCommerce growth – Digital Content, Retail, Airlines, Crypto, Regulated Gambling and Travel – and in doing so we are privileged to partner with many of the world’s most dynamic organizations.

What you’ll own as the Client Success Manager

As a Client Success Manager, you will be responsible for ensuring excellent and consistent rapport with Worldpay enterprise clients. You will act as the primary liaison for the service side of the client relationship, including ongoing relationship management, escalations, project oversight and service delivery.

• Ensure a positive and consistent relationship for an assigned portfolio of large enterprise clients.
• Serve as primary point of contact to support problem resolution and ensure client retention.
• Develop strong working relationships with assigned clients and Worldpay internal resources.
• Collaborate effectively with your team and internal stakeholders, improving and challenging existing internal processes for the benefit of the customer.
• Identify opportunities to grow our clients’ share of wallet through cross-sell of value-added services.
• Coordinate with clients, relationship managers and other appropriate areas to ensure clients are properly serviced and all operational arrangements are in place to service assigned accounts.
• Other related duties assigned as needed.

What you’ll bring

• The ability to establish and maintain effective working relationships, both internally as well as externally
• Organizational and time management skills
• Broad knowledge of Worldpay products and related services
• A strong aptitude to analyse and solve problems
• Prior banking or finance related experiences a plus.

What makes a Worldpayer

What makes a Worldpayer? It’s simple: Think, Act, Win. We stay curious, always asking the right questions and finding creative solutions to simplify the complex. We’re dynamic, every Worldpayer is empowered to make the right decisions for their customers. And we’re determined, always staying open and winning and failing as one.

Worldpay is an Equal Opportunities Employer.