Client Success Executive – Executive Development

LONDON SCHOOL OF BUSINESS & FINANCE PTE. LTD.; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A leading educational institution in Singapore seeks a dynamic Client Success Executive to enhance the Executive Development portfolio. This fast-paced role focuses on sales conversion and relationship management, requiring a candidate with 3–5 years of corporate sales support experience. The successful applicant will engage with prospective learners, ensuring a seamless journey from inquiry to registration. Strong interpersonal skills and a proactive mindset are essential for success in this role.

Qualifications

• Minimum 3–5 years of experience in client servicing, corporate sales support.
• Strong interpersonal and communication skills to engage with corporate clients.
• Proactive, solutions-driven mindset to manage multiple projects.

Responsibilities

• Manage inbound and outbound leads to convert enquiries into participants.
• Serve as a liaison from pre-sale to post-training for client experience.
• Conduct post-training check-ins to drive satisfaction and identify upsell opportunities.

Skills

Client servicing

Sales support

Relationship management

Consultative sales

Education

Bachelor or Degree in Business, Marketing, or related field

Tools

Microsoft Office (Excel, Word, PowerPoint)

CRM platforms

Job description

Client Success Executive – Executive Development

Overview
The London School of Business & Finance (LSBF) is seeking a dynamic and results-oriented Client Success Executive to accelerate the growth of our Executive Development portfolio.

This is a fast-paced, performance-driven role focused on sales conversion, learner onboarding, and relationship management.

Working closely with the Head of Executive Development, you will engage prospective learners, convert interest into enrolments, and ensure a seamless learner journey from enquiry to registration.

We are looking for a proactive, commercially minded professional with a background in inside sales or client success—someone who thrives in a fast-moving environment where achieving growth targets and delivering an exceptional learner experience go hand-in-hand.

Key Responsibilities

Sales & Lead Development

• Manage inbound and outbound leads, following up promptly to convert enquiries into confirmed participants.
• Actively prospect and qualify leads from corporate clients, government agencies, and industry associations through LinkedIn, email, phone, and event outreach.
• Hit monthly conversion and onboarding targets through consistent outreach, follow-up, and persuasive engagement.
• Conduct consultative calls and follow-ups with prospective learners to match training offerings to their goals.
• Prepare and issue enrolment documentation, quotations, and onboarding instructions.
• Collaborate with the Head, Executive Development, to drive sales follow-ups, demo scheduling, and pitch readiness.
• Maintain detailed client and deal information in the CRM system, ensuring accurate tracking of engagement history, lead stage, and next steps.

Client Success & Relationship Management

• Serve as a liaisonfrom pre-sale to post-training, ensuring a professional, responsive, and personalised experience.
• Conduct post-training check-ins to drive satisfaction, collect feedback, and identify upsell opportunities.
• Build and manage strong relationships with (HR and L&D) stakeholders and clients to foster account growth, referrals, and repeat business.
• Maintain a high client retention rate through proactive engagement and service excellence.

Programme Support

• Ensure that regulatory compliance (e.g., CPE, SkillsFuture Singapore) and documentation standards are met for each training initiative.
• Support the generation of post-course reports, claims documentation, and funding applications.
• Liaise with trainers and internal stakeholders (finance, operations) for smooth programme execution.
• Assist in the creation of sales enablement materials, client success stories, and sector-specific decks.
• Support the planning of industry briefings, info sessions, and corporate roadshows to generate leads.
• Collaborate with the marketing team on targeted LinkedIn and email campaigns outreach.

Qualifications & Attributes

• Bachelor or Degree in Business, Marketing, or a related field.
• Minimum 3–5 years of experience in client servicing, corporate sales support, ideally in executive education or training.
• Proven ability to meet lead generation and sales support KPIs in a consultative, relationship-based sales environment.
• Familiarity with government-funded programmes (e.g., SkillsFuture, SSG) and the private education landscape is a strong advantage.
• Strong interpersonal and communication skills with the ability to engage confidently with corporate clients and training partners.
• A proactive, solutions-driven mindset and able to manage multiple concurrent training projects in a fast-paced environment.
• Proficient in Microsoft Office (Excel, Word, PowerPoint) for reporting; hands-on experience with CRM platforms or training management systems is an advantage.