Client Solutions Manager (Growth Market), MY

Borr Drilling; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

A leading company is seeking experienced professionals for account management roles focusing on digital marketing and eCommerce. Responsibilities include analyzing campaigns, strengthening client relationships, and delivering consultative sales in a dynamic environment. Candidates should have a strong background in account management and data analysis to succeed in driving results for clients.

Qualifications

• 5+ years experience in account management or client services.
• Proficiency in digital media platforms and KPIs.
• Experience analyzing campaign data for business insights.

Responsibilities

• Establish and grow key client relationships to drive revenue.
• Analyze ad campaign data and provide insights for clients.
• Manage post-sale relationships and improve advertising results.

Skills

Account Management

Client Services

Digital Marketing

Data Analysis

Problem Solving

Tools

Excel

BI Tools

Job description

Responsibilities

The Client Solutions Team at TikTok helps nurture accounts through high-touch client service and education on TikTok solutions, supporting brands in achieving their marketing and business objectives. The team collaborates cross-functionally to provide holistic solutions, including product knowledge, vertical expertise, and market insights. We seek individuals with strong business acumen and the ability to deliver consultative sales in a fast-paced environment.

Responsibilities:

• Establish and strengthen key client relationships, focusing on driving revenue, advertiser education, and satisfaction.
• Analyze advertisement campaign data to provide data-driven business insights for mid-market clients.
• Manage and grow post-sale relationships across branding, performance, and e-commerce marketing products, proactively improving results and up-selling.
• Serve as a product consultant to educate clients on solutions and best practices, expanding the eCommerce business.
• Conduct regular business reviews and build long-term, productive client relationships in collaboration with the sales team.
• Work with product and engineering teams to troubleshoot client issues during campaigns.
• Identify growth opportunities through performance analysis and communicate findings to cross-functional teams.
• Promote product feature adoption and contribute feedback for product improvements based on market input.

Qualifications

Minimum Qualifications:

• 5+ years of experience in account management or client services in digital marketing/eCommerce, with knowledge of digital media platforms and KPIs.
• Experience with biddable media; eCommerce and retail industry experience is a plus.
• Managing performance/e-commerce advertisers and understanding their challenges.
• Proficiency in campaign setup, management, and optimization.
• Ability to analyze data and derive insights for campaign assessment.
• Proficiency in Excel, BI tools, or dashboarding.
• Detail-oriented, analytical, and a creative problem solver.

Preferred Qualifications:

• Connections in the eCommerce space, especially with small to mid-sized businesses.
• Experience with CPAS, Shopping Ads, and eCommerce marketing.
• Experience with Mobile Measurement Partners and pixel troubleshooting.
• Experience in strategic program development for education and product adoption.
• Technical problem-solving experience with product and engineering teams.
• Managing a large client portfolio (>50 clients) with prioritization skills.

Job Information

About TikTok

TikTok is the leading platform for short-form mobile videos, inspiring creativity and bringing joy worldwide. Our headquarters are in Los Angeles and Singapore, with offices globally.

Why Join Us

Join a team that values creativity, innovation, and impact. We foster a diverse, inclusive environment where every voice matters, and we believe in continuous learning and growth. Be part of a company that is changing the way the world creates and shares content.

Diversity & Inclusion

TikTok is dedicated to creating an inclusive workplace that reflects the diverse communities we serve. We celebrate different perspectives and are committed to equality and respect for all employees.