Client Solutions Manager

MARKETNODE PTE. LTD.; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

A leading digital market infrastructure operator in Singapore seeks a Client Solution Manager. This role entails serving as the key liaison for clients, managing onboarding processes, and ensuring adoption of services. Ideal candidates have extensive experience in investment fund operations and strong communication skills. A dynamic environment that values innovation and offers competitive compensation awaits successful applicants.

Benefits

Opportunity to shape the future of financial services infrastructure

Dynamic, fast-paced team environment

Competitive compensation and benefits

Flexible working arrangements

Qualifications

• 8+ years in financial services, preferably in client solutions or operations.
• In-depth knowledge of NAV calculations, trade settlements, and fund accounting.
• Strong communication skills and ability to build trust with C-level stakeholders.

Responsibilities

• Serve as primary contact for clients during onboarding and post-implementation.
• Collaborate with internal teams to deliver tailored client solutions.
• Identify risks or inefficiencies and drive resolutions for optimal client experience.

Skills

Client solutions

Investment fund operations

Communication

Project management

Problem-solving

Education

Bachelor's degree in Finance, Business, Economics or related field

Job description

Marketnode is a digital market infrastructure (DMI) operator backed by Euroclear, HSBC, SGX Group and Temasek. We believe in the power of programmable assets and that traditional financial instruments will be originated, transacted and served better leveraging emerging technologies such as blockchain. Our approach to building market infrastructure is one of partnership with the industry and in 2024 have successfully launched our first market-wide platform for funds, with credit and structured products to follow 2025 onwards.

At Marketnode, our DMI suite covers the following:
Data services: AI powered structured data and extraction tools
Funds & transaction management: operating Fundnode, a funds transaction management and settlement platform
Digital Assets: multi-asset tokenization, record keeping and asset servicing

Having recently closed our Series A investment with major financial institutions such as HSBC and Euroclear, Marketnode is now well positioned for it’s next growth phase.

We are seeking a highly motivated and experienced Client Solution Manager to serve as the key liaison between our clients and internal product and operations teams.

This role is critical to ensuring successful onboarding, customisation, and continued adoption of our platform and services. The ideal candidate brings deep knowledge of investment fund operations, exceptional client-facing communication skills, and a problem-solving mindset. Experience working in or with startups is a strong plus.

If you are passionate about and interested in the nexus between fintech and capital markets, we would like to talk to you. The role is based in Singapore and reports directly to the Head of Funds.

Key Responsibilities

• Serve as the primary point of contact for assigned clients throughout the onboarding and post-implementation lifecycle
• Understand client business models, operational needs, and regulatory environments to propose tailored solutions
• Collaborate with internal product, engineering, and operations teams to deliver client requirements and influence roadmap decisions
• Lead and coordinate client onboarding projects, managing timelines, documentation, and communication
• Proactively identify risks or inefficiencies and drive resolution to ensure optimal client experience
• Develop long-term client relationships and support account growth through consultative engagement
• Contribute to internal process improvements and best practices in client delivery and support

Qualifications

• 8+ years of experience in financial services, preferably in client solutions, operations, or account management roles
• In-depth knowledge of investment fund operations, including NAV calculations, trade settlements, fund accounting, or investor servicing
• Strong communication and interpersonal skills with demonstrated ability to build trust with C-level stakeholders
• Proven project management skills, with a track record of delivering complex solutions across cross-functional teams
• Experience in a startup or fast-paced environment strongly preferred
• Comfortable working in a hybrid technical/business environment and interfacing with product and engineering teams
• Bachelor's degree in Finance, Business, Economics, or related field; advanced degree or CFA is a plus

What We Offer

• Opportunity to shape the future of financial services infrastructure
• Dynamic, fast-paced team environment with high ownership and visibility
• Competitive compensation and benefits package
• Flexible working arrangements and a culture that values balance and innovation