Client Solutions Director - Singapore

CLOUDERA SINGAPORE PTE. LTD.; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

A leading company in data and analytics seeks a Client Solutions Director to guide technical strategy and oversee customer success initiatives across the APAC region. This role is crucial in developing business plans, driving collaborations, and enhancing customer satisfaction through innovative data solutions.

Benefits

Generous PTO Policy

Unplugged Days

Flexible WFH Policy

Mental & Physical Wellness programs

Phone and Internet Reimbursement program

Access to Continued Career Development

Comprehensive Benefits and Competitive Packages

Paid Volunteer Time

Employee Resource Groups

Qualifications

• 8+ years experience in advisory/leadership in a Professional Services organization.
• 5+ years as a Solutions Architect in data, analytics, or AI.
• 12+ years in customer-facing roles.

Responsibilities

• Oversee sales, design, and implementation of data and Gen AI initiatives.
• Develop professional services business plans addressing customer needs.
• Drive collaboration across functional organizations.

Skills

Advisory Leadership

Solutions Architecture

Customer Satisfaction

Technical Discussion Leadership

Sales Support

Owner Mentality

Job description

Business Area:

Professional Services

Seniority Level:

Mid-Senior level

Job Description:

At Cloudera, we empower people to transform complex data into clear and actionable insights. With as much data under management as the hyperscalers, we're the preferred data partner for the top companies in almost every industry. Powered by the relentless innovation of the open source community, Cloudera advances digital transformation for the world’s largest enterprises.

Cloudera Sales empowers the world's largest enterprises across every industry to use data to solve some of the most complex challenges that impact businesses, communities and lives. We have a platform that delivers incredible Data and Analytics technology across On- Prem, Public Cloud, and in a Hybrid model. We’re at an exciting point in our transformation as we successfully execute on our strategy.

As a Client Solutions Director, you will play a critical leadership role, overseeing the sales, design, and implementation of Cloudera’s next-generation data and Gen AI initiatives. You will also partner closely with the ASEAN Professional Services leader, focusing on expanding our technical capabilities and delivering successful outcomes for our customers across APAC

As a Client Solutions Director, you will:

• Align with the company's strategic objectives, handle and grow revenue and market share at designated region to improve customer success at all levels in the customer organization.
• Develop and deliver Professional Services business plans that address customer priorities and critical data and Gen AI needs
• Build consensus and develop relationships at multiple levels – sales team, consultants, peers in other regions
• Provide thought leadership in technology strategy, architecture, adoption,new service onboarding & operations and the adoption of AI/ML services alongside Cloudera’s data platform
• Guide technical discussions with senior client executives that drive decisions and implementation.
• Drive collaboration across functional organizations to arrive at the best course of action for the customer
• Put agreed-upon ideas and direction into action, ensuring clear oversight and accountability, and driving for clarity and speed of decisions. Monitor the effectiveness and progress of key initiatives

We’re excited about you if you have:

• 8 + years of experience working in an advisory/leadership capacity in a PS organization.
• 5+ years hands-on experience as a Solutions Architect in data, analytics, or AI domains
• 12+ years experience in customer facing roles
• Experience in leading and developing a technical organization
• An ability to lead technical discussions and drive issues to closure with customer satisfaction
• Ability to work/support sales initiatives
• Willingness to roll up your sleeves and do whatever is necessary; owner mentality
• Ability to travel 30%-50%

What you can expect from us:

• Generous PTO Policy
• Support work life balance with Unplugged Days
• Flexible WFH Policy
• Mental & Physical Wellness programs
• Phone and Internet Reimbursement program
• Access to Continued Career Development
• Comprehensive Benefits and Competitive Packages
• Paid Volunteer Time
• Employee Resource Groups

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