Client Servicing Manager, Contact Centre

Be among the first applicants.

DHL Germany

Singapore

SGD 80,000 - 100,000

Be among the first applicants.

Yesterday

Job description

About us

At DHL, people mean the world to us. That’s why our goal has always been to attract and retain the best talent over the world. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building THE logistics company for the world.

Under the DHL Supply Chain umbrella, one of the business units of DHL, we provide customized logistics and industry solutions in the areas of supply chain management, warehousing, distribution, value added services, and lead logistics provider services for our customers – helping them deliver better results everyday.

Responsibilities

Serve as the primary point of contact for the client and relevant stakeholders, ensuring timely and effective resolution of all client requests.
Work closely with internal and external stakeholders to achieve desired service levels and deliver positive customer experience.
Attend regular meetings with the client to provide updates, address concerns, and align on key initiatives.
Provide regular updates on contact centre’s performance.
Manage the overall operational cost of the contact centre.
Ensure contact centre meet all operational and audit requirements, and follow up on any identified non-compliance issues.
Regularly assess business, operational, and compliance risks related to contact centre operations and implement appropriate internal controls to mitigate them.
Undertake any additional duties or responsibilities assigned by management to support business needs.

Requirements

Bachelors Degree
3-5 years Project Management Experience
Good supervisory, planning, management and communication skills
Possess COPC certification or equivalent
Possess a customer-oriented outlook

At DHL Supply Chain we take pride in our commitment to fostering a workplace that celebrates diversity and promotes inclusion for all. We believe that the diverse backgrounds, perspectives, and experiences of our employees are integral to our success. Our inclusive culture is built on the principles of equality, respect, and belonging, where every team member is valued and empowered.
We actively encourage individuals from all walks of life, regardless of age, race, gender, sexual orientation, religion, nationality, disability, or any other characteristic, to apply for positions with us. We are dedicated to providing equal opportunities, removing barriers, and creating an environment where everyone feels they truly belong.