Client Servicing Manager, Contact Centre

DHL Supply Chain Singapore Pte Ltd; Singapore; On-site; USD 50,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated professional to lead client interactions and ensure exceptional service delivery. This role involves managing the contact center's performance, operational costs, and compliance while fostering a positive customer experience. You will collaborate with diverse stakeholders, attend regular client meetings, and implement controls to mitigate risks. Join a company that values diversity and inclusion, where your contributions will be recognized and celebrated. If you have a strong project management background and a customer-oriented mindset, this opportunity is perfect for you.

Qualifications

• 3-5 years of project management experience required.
• Good supervisory, planning, and communication skills are essential.

Responsibilities

• Serve as the primary point of contact for the client and stakeholders.
• Manage overall operational cost and ensure compliance with requirements.

Skills

Project Management

Supervisory Skills

Planning Skills

Communication Skills

Customer Orientation

Education

Bachelor's Degree

Tools

COPC Certification

Job description

Responsibilities:

• Serve as the primary point of contact for the client and relevant stakeholders, ensuring timely and effective resolution of all client requests.

• Work closely with internal and external stakeholders to achieve desired service levels and deliver positive customer experience.

• Attend regular meetings with the client to provide updates, address concerns, and align on key initiatives.

• Provide regular updates on contact centre’s performance.

• Manage the overall operational cost of the contact centre.

• Ensure contact centre meet all operational and audit requirements, and follow up on any identified non-compliance issues.

• Regularly assess business, operational, and compliance risks related to contact centre operations and implement appropriate internal controls to mitigate them.

• Undertake any additional duties or responsibilities assigned by management to support business needs.

Requirements:

• Bachelors Degree

• 3-5 years Project Management Experience

• Good supervisory, planning, management and communication skills

• Possess COPC certification or equivalent

• Possess a customer-oriented outlook

At DHL Supply Chain we take pride in our commitment to fostering a workplace that celebrates diversity and promotes inclusion for all. We believe that the diverse backgrounds, perspectives, and experiences of our employees are integral to our success. Our inclusive culture is built on the principles of equality, respect, and belonging, where every team member is valued and empowered.

We actively encourage individuals from all walks of life, regardless of age, race, gender, sexual orientation, religion, nationality, disability, or any other characteristic, to apply for positions with us. We are dedicated to providing equal opportunities, removing barriers, and creating an environment where everyone feels they truly belong.