Client Services Specialist

Borr Drilling; Singapore; Hybrid; SGD 20,000 - 60,000; Full time

Job summary

A leading company in the software industry is seeking a Client Services Specialist to ensure exceptional customer experiences. The ideal candidate will have strong troubleshooting skills, be technologically savvy, and possess a service-oriented mindset. The role involves supporting customers with their software access and inquiries, requiring fluency in Japanese and over three years of client services experience. This position offers a hybrid working environment based in Singapore.

Qualifications

• Minimum 3+ years in Customer Facing or Client Services roles.
• Experience in a customer service environment.
• Strong verbal and written communication skills; fluency in Japanese is mandatory.

Responsibilities

• Ensure customers have immediate access to all software products and assist with inquiries.
• Communicate effectively across multiple modalities and maintain high customer satisfaction.
• Educate customers on self-service resources and update knowledge bases.

Skills

Troubleshooting

Problem Solving

Communication Skills

Service-oriented Mindset

Technologically Savvy

Job description

Job Requisition ID #25WD89639

Position Overview

As a Client Services Specialist, you will be a critical part of Autodesk’s help to ensure our customers have instant access to their software and partner orders. You will handle related inquiries with a high level of quality in accordance with defined global principles and guidelines. The position involves strong troubleshooting, problem-solving, and communication skills. You will be responsible for ensuring that customer and partner problems are properly analyzed, documented, and resolved, creating an exceptional experience in an environment of shared team knowledge. You will be based in our Singapore office, with a hybrid remote work policy. Work Schedule: Monday to Friday, 8:30am to 5:30pm (may change according to business needs).

Responsibilities

1. Ensure Autodesk customers have immediate access to all software products purchased, including troubleshooting Autodesk back-office systems or leveraging third-party tools to diagnose access issues.
2. Communicate effectively with customers/partners across multiple modalities, including phone, chat, and email.
3. Maintain high customer/partner satisfaction by investigating and responding to support needs, including order processing, product access, account sign-in, license fulfillment, and other support requests.
4. Provide information on Autodesk Account features and capabilities; conduct training sessions as needed.
5. Serve as a subject matter expert on Autodesk policies, processes, and tools.
6. Participate in initiatives related to partner enablement and effectiveness, including onboarding and training, forums, and service reviews.
7. Proficient in technology, able to learn platforms used by partners and customers, as well as internal applications.
8. Work efficiently in a fast-paced, changing environment while maintaining professionalism.
9. Educate customers/partners on self-service resources, including training, content creation, and webinars.
10. Create and update content in shared knowledge bases for internal and external use.
11. Collaborate with cross-functional teams to deliver efficient service solutions.
12. Coordinate with local sales offices on customer issues and order questions.
13. Assist with quarter-end activities such as order entry cut-offs.
14. Act as a liaison across departments and a trusted advisor to internal/external parties.
15. Be a strong team player, providing constructive feedback.
16. Demonstrate accountability, ownership, and attention to detail in all tasks.

Minimum Qualifications

• Minimum 3+ years in Customer Facing or Client Services roles.
• Experience in a customer service environment.
• Ability to meet or exceed operational KPIs.
• Knowledge of Autodesk’s Great Behaviours Guide and willingness to adhere to it.
• Timely completion of training and support adherence.
• Willingness to work varying shifts and overtime as needed.
• Strong verbal and written communication skills.
• Ability to identify trends and propose solutions.
• Service-oriented mindset.
• Technologically savvy.
• Creative, innovative, and adaptable.
• Ability to manage multiple priorities in a dynamic environment.
• Fluency in Japanese is mandatory to support Japanese-speaking clients.

Learn more about Autodesk and our culture at our official website. We are committed to diversity and inclusion, fostering a culture of belonging. If you are an existing contractor or consultant, please apply internally through our careers portal.