Client Services Manager (Project Manager) - Life Sciences

Korn Ferry; Singapore; Hybrid; SGD 90,000 - 140,000; Full time

Job summary

Korn Ferry seeks a Client Services Manager (Project Manager) for their RPO team in Singapore. This role involves managing a cross-regional recruitment team to ensure efficient service delivery for a leading Life Sciences client. Ideal candidates have extensive recruiting experience and a strong grasp of operational excellence in recruitment services.

Qualifications

• 10+ years experience in recruiting, with a focus on Life Sciences/Medical Devices.
• Ability to manage a team across the APJ region effectively.
• Strong understanding of recruiting metrics and SLAs.

Responsibilities

• Manage a team of 10 recruiters across 12 countries.
• Ensure high-quality service delivery and customer satisfaction.
• Build client relationships and communicate effectively.

Skills

Team Management

Customer Orientation

Full Life Cycle Recruiting

Data Analysis

Communication Skills

Planning and Organizing

Education

Bachelor’s degree or equivalent experience

Tools

MS Office Suite

Applicant Tracking Systems (Workday)

Job description

Requisition ID

22365

Country Singapore

Location type Hybrid

State / Province Singapore

City Singapore

About Us

Korn Ferry is a global organizational consulting firm. We help clients synchronize strategy and talent to drive superior performance. We work with organizations to design their structures, roles, and responsibilities. We help them hire the right people to bring their strategy to life. And we advise them on how to reward, develop, and motivate their people.

Our 10,000 colleagues serve clients in more than 50 countries. We offer five core solutions:

• Organizational Strategy
• Assessment and Succession
• Talent Acquisition
• Leadership Development
• Total Rewards

Position Summary

We currently have an exciting and challenging opportunity available to be part of the Korn Ferry RPO team! Our client, a global leader in Life Sciences/ Medical Devices is looking for a Client Services Manager (Project Manager) to be based in Singapore to work onsite.

As a Client Services Manager (Project Manager), you will contribute to Korn Ferry’s growth and profitability goals by delivering best in class recruitment services to our newest RPO client. This role is responsible for the day-to-day operational aspects of the project deliverables. A key objective of the role is to ensure high-quality service delivery and customer satisfaction is consistently maintained and achieved.

In this position, you will manage a team of 10 recruiters across 12 countries in the APJ region. You will be instrumental in driving team performance, scaling the recruitment operations across the APAC region, and ensuring alignment with the client's strategic talent goals.

Key Responsibilities

• Build a knowledge base of client’s business, organization and objectives.
• Manage project tightly end to end, ensuring quality assurance on day to day recruitment activities and attainment of project deliverables in line with KPIs and Service Level Agreements (“SLAs”) established for the project.
• Anticipate and minimize risks on project at both micro and macro levels.
• Build trust and confidence with key client stakeholders. Through this relationship building process, ensure effective expectation setting and management of client communications.
• Continually seek out opportunities to increase customer satisfaction.
• Proactively identify opportunities for improvement and make constructive suggestions for change, including proposed change management steps.
• Prepare and actively participate in project reviews with client and senior management. Effectively communicate relevant project information to superiors. Escalate and resolve issues in a timely fashion.
• Ensure all systems are updated on a timely basis by the delivery project team. Conduct ad hoc quality checks to ensure completeness and accuracy of data added to the systems.
• Work with the Project Director in developing value-added reporting to our client and ensure all reporting, internal and external, is accurate and complete and delivered against pre-established deadlines.

Skills and Experience

We are looking for a motivated individual who has a strong understanding of full life cycle recruiting and industry practices. The successful candidate will also ideally have:

• 10+ years of experience in recruiting with experience managing a recruiting team (ideally across APJ) within the Life Sciences/ Medical Devices/ Pharmaceuticals/ BioTechnology, Healthcare sector.
• Understanding of recruiting metrics and reporting standards.
• Familiarity with SLA’s/SOW as it relates to our business.
• Computer proficiency, specifically MS Office Suite and ideally a range of Applicant Tracking Systems (Workday).
• Track record of success in leading and motivating the delivery team.
• Ability to analyze fairly complex data and develop sound recommendations and solutions.
• Excellent planning and organizing skills; able to “juggle” responsibilities effectively in a high volume, fast-paced service environment.
• Ability to communicate clearly, concisely and persuasively with client and in large group settings in English.
• Strong customer and results orientation.
• Ability to interact effectively at all levels and across diverse cultures.
• Energetic, confidence, maturity and interpersonal sensitivity.
• Bachelor’s degree or five years of equivalent experience in lieu of a degree
• Able to commute to the office at least 3 times a week, and 2 days WFH.

This is a rare opportunity to become part of a newly formed regional team. If you have an interest in expanding your expertise in talent acquisition, please apply today!

Internal Mobility at Korn Ferry

If you currently work for Korn Ferry or one of our affiliates, you must be eligible to apply for a different position within Korn Ferry to use the Careers Site. If you accept such a position, your benefits programs and Human Resources policies may change. Please consult with your HR contact for the new position concerning application eligibility, including any immigration/visa needs, benefit programs, and HR policies applicable to that position.

Korn Ferry is an Equal Employment Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status or any other characteristic protected by federal, state, or local law.