Client Services Manager - Accounting

Esin Group; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

Esin Group is seeking a Client Services Manager - Accounting to serve as the main liaison for Singapore-based corporate secretarial, accounting and tax clients. You will oversee client relationships, coordinate service delivery with accountants and tax specialists, and drive renewals and cross-sell opportunities to enhance service scope.

The role focuses on maintaining strong client relationships, meeting deadlines for annual compliance, and collaborating with internal teams to ensure a seamless

Qualifications

• Bachelor’s degree in Accounting, Taxation, Finance, Business Administration, Commerce or a related discipline.

Responsibilities

• Act as the main point of contact for assigned accounting and tax clients while taking ownership of annual revenue and client retention targets.
• Build and maintain strong, professional and long-term client relationships.
• Manage multiple corporate client accounts concurrently and ensure that client enquiries are addressed promptly and professionally.
• Monitor the overall progress of bookkeeping, financial reporting, tax computation, tax filing and other annual compliance matters.
• Follow up with clients to ensure that all required documents and information are submitted on time.
• Coordinate with and supervise accountants and tax specialists to ensure that all deliverables and statutory filings are completed within the required deadlines.
• Take ownership of annual service renewals and achieve the assigned renewal, sales and client retention targets.
• Understand clients’ business needs and identify suitable opportunities for cross-selling the Group’s bank account accounting, immigration, family office and other professional services.
• Work closely with the finance team on payment-related matters and provide client communication support where required.
• Collaborate with colleagues across different departments to ensure smooth service delivery and a positive overall client experience.
• Handle client concerns and complaints professionally and coordinate timely resolutions.
• Maintain accurate client records, follow-up notes and service progress updates in the company’s internal system.

Education

Bachelor’s degree in Accounting/Finance

Job description

The Client Services Manager - Accounting will serve as the primary point of contact for the Singapore company’s corporate secretarial, accounting and tax clients. The role focuses on client relationship management, service coordination, annual renewal, client retention and identifying additional service opportunities.

The successful candidate will manage a portfolio of corporate clients and coordinate closely with accountants, tax specialists and other internal departments to ensure that all accounting, tax and annual compliance matters are completed accurately and within the required deadlines.

Key Responsibilities

• Act as the main point of contact for assigned accounting and tax clients while taking ownership of annual revenue and client retention targets.
• Build and maintain strong, professional and long-term client relationships.
• Manage multiple corporate client accounts concurrently and ensure that client enquiries are addressed promptly and professionally.
• Monitor the overall progress of bookkeeping, financial reporting, tax computation, tax filing and other annual compliance matters.
• Follow up with clients to ensure that all required documents and information are submitted on time.
• Coordinate with and supervise accountants and tax specialists to ensure that all deliverables and statutory filings are completed within the required deadlines.
• Take ownership of annual service renewals and achieve the assigned renewal, sales and client retention targets.
• Understand clients’ business needs and identify suitable opportunities for cross-selling the Group’s bank account accounting, immigration, family office and other professional services.
• Work closely with the finance team on payment-related matters and provide client communication support where required.
• Collaborate with colleagues across different departments to ensure smooth service delivery and a positive overall client experience.
• Handle client concerns and complaints professionally and coordinate timely resolutions.
• Maintain accurate client records, follow-up notes and service progress updates in the company’s internal system.

Candidate Requirements

• Bachelor’s degree or above in Accounting, Taxation, Finance, Business Administration, Commerce or a related discipline.
• At least three years of relevant working experience in accounting, taxation, corporate services, client relationship management or professional services.
• Fluent in both Mandarin Chinese and English, with strong verbal and written communication skills as this role deals with Chinese speaking clients.
• Able to manage multiple corporate clients and assignments simultaneously in a fast-paced environment.
• Strong ability to work under pressure, manage deadlines and prioritise competing tasks.
• Service-oriented, patient and professional, with a strong sense of responsibility toward clients.
• Careful, detail-oriented and highly organised.
• Strong follow-up, coordination and problem-solving capabilities.
• Commercially aware and comfortable taking responsibility for annual sales, service renewals and client retention targets.
• A proactive team player who can work effectively with accountants, tax specialists, finance colleagues and other departments.
• Prior experience in a corporate services, accounting, tax or professional services firm would be an advantage.
• Knowledge of Singapore accounting and tax compliance requirements would be an advantage, but is not mandatory if the candidate has strong relevant experience and learning ability.