Client Services, Manager

ALLIANCE HEALTHCARE GROUP LIMITED; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A healthcare service provider in Singapore is seeking an experienced Manager for its client services team. The role involves account management, maintaining client relationships, and providing excellent customer service. Ideal candidates have at least 5 years of experience, particularly in healthcare insurance, and possess strong interpersonal skills. This position offers an opportunity to lead and drive service excellence in a dynamic environment.

Qualifications

• At least 5 years of working experience in relevant industry and role.
• Prior experience with healthcare insurance provider is an advantage.
• Proficient in Microsoft Office Applications.
• Possess good interpersonal and communication skills.
• Passion for customer service and ability to work under pressure.

Responsibilities

• Act as an Account Manager and maintain relationships with corporate clients.
• Provide customer service and ensure customer retention.
• Resolve customer’s enquiries efficiently and follow up on referrals.

Skills

Customer service skills

Interpersonal skills

Ability to work under pressure

Team collaboration

Tools

Microsoft Office

Job description

We are currently seeking experienced Manager to join our client services team. In this position, you will be part of a team responsible for incoming customers/patients queries and delivering superior customer experience through providing assistance / guidance in in a timely manner. Your responsibilities shall include and not limited to the following

The Role:

• To act as an Account Manager and be responsible for designated corporate clients
• To maintain relationships, assist in providing customer service to such clients and ensure customer retention
• To assist in the administration of claims by members / clients
• To compile, analyse and submit periodical utilisation reports and generate renewal proposals to corporate clients
• To assist in the implementation of our corporate clients’ managed care programme or third-party administration
• First point of contact and support to customers
• Provide quality customer service to customers over the phone or email
• Resolve customer’s enquiries efficiently and escalate problems/issues promptly
• Ensure referrals and specialist appointments are made promptly with specialist clinics and follow up with customers
• Verifies the referral and authorization requirements of the patients' insurance plans andcompletes referrals and prior authorizations in a timely manner according to department guidelines and workflows
• Update CRM logs promptly
• Preparation and Generation of Reports as required
• Any other tasks as assigned

Requirements and Competencies:

Interested candidates, please email us your full resume, stating current and expected salaries

• At least 5 years of working experience in relevant industry and role
• Candidates with prior experience with healthcare insurance provider will be an added advantage
• Proficient in Microsoft Office Applications
• Possess good interpersonal and communication skills
• Ability to work under pressure
• Passion for customer service and a good team player
• Build high performance teams that can integrate with each other
• Create a team environment that cultivates service excellence
• Establish methods for measuring TPA effectiveness and efficiency
• Drive change initiatives that improve business processes

Please be informed that only shortlisted candidates will be notified.