Client Services Manager

CIELO TALENT PTE. LTD.; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

A leading agency is looking for a Client Services Manager in Singapore to lead recruitment solutions for strategic accounts. This vital role involves team leadership, fostering client relationships, and ensuring delivery excellence. The ideal candidate will possess a strong background in talent acquisition and be adept at utilizing recruitment technologies.

Qualifications

• Proven experience in talent acquisition or human resources.
• Ability to coach and lead teams effectively.

Responsibilities

• Lead a team of recruiters, set goals, and drive collaboration.
• Monitor hiring metrics and ensure service delivery excellence.
• Build relationships with senior client contacts for continuous improvement.

Skills

Team leadership

Coaching

Client relationship management

Service delivery excellence

Education

Degree in Business, Human Resources, Management

Tools

Applicant Tracking Systems (ATS)

Microsoft Office

Job description

Job Description

As a Client Services Manager (CSM) you will lead a team of recruiters to deliver best‑in‑class hiring solutions for one or more strategic client accounts. You will be the trusted advisor to senior stakeholders, using data, technology and a coaching mindset to exceed service‑level goals and grow the partnership.

Key Responsibilities:

• Team leadership & coaching – Set clear goals, run regular 1‑1s, provide real‑time feedback and drive a culture of collaboration, learning and inclusion.
• Service delivery excellence – Monitor metrics such as time‑to‑fill, candidate & hiring‑manager satisfaction, recruiter productivity and cost‑per‑hire; close gaps fast.
• Client partnership – Build deep relationships with senior client contacts, present insights in business reviews and co‑design continuous‑improvement plans.
• Strategic talent initiatives – Shape recruitment‑marketing campaigns, passive‑talent outreach and events to meet short‑ and long‑term hiring targets.
• Operational governance – Own P&L and account reporting, standardize processes, and ensure successful onboarding of new clients in collaboration with implementation teams.

Supervisory Scope

You will directly manage a team of Recruiters, overseeing performance reviews, development plans and career progression.

Qualifications

• Proven experience in a results-driven talent acquisition or human resources role.
• Demonstrated ability to coach peers and/or lead teams effectively.

Technical Skills & Knowledge

• Familiarity with a range of recruitment technologies, including Applicant Tracking Systems (ATS) and social media sourcing tools.
• Proficient in Microsoft Office applications (e.g., Word, Excel, PowerPoint, Outlook).

Education

• A degree in Business, Human Resources, Management or a related field is advantageous.

Additional information

All your information will be kept confidential according to EEO guidelines.