Client Services Executive, Cantonese Speaking

Position Type : Full time

Type Of Hire : Experienced (relevant combo of work and education)

Education Desired : Bachelor's Degree

Travel Percentage : 0%

As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?

What you will be doing:

• Answer all customer enquiries received via phone, email, or post and determine the customer concerns/problems and help to resolve any issues, liaising with other teams as required.
• Verify customer requests to ensure information is correct and in good order and take appropriate action to ensure these requests can be carried out through to completion.
• Understand AML/KYC requirements for new and existing clients. Be able to detect and assess potential signs of fraudulent and/or suspicious activity and escalate and report these as required.
• Support new customer onboarding process and perform ongoing KYC due diligence for both corporate and retail clients to meet regulatory requirements.
• Participate in business process improvement activities to identify customer's current and future needs to streamline current service offerings and proactively enhance the customer experience.
• Keep up to date on client’s products, market conditions and regulatory requirements and make suggestions that are in the best interest of the customer, funds, and enterprise.
• Adhere to all policies & procedure guidelines and customer service standards to achieve operational, productivity and quality objectives.
• Perform activities related to department’s mailing.
• May perform relevant operational or service ad-hoc requests assigned by leader.

What you bring:

• Bachelor's Degree
• Minimum 2 years of customer service experience with knowledge in transfer agency, fund management or related financial areas preferred
• Able to communicate in Cantonese to manage clients from Hong Kong
• Ability to work independently and within a team in a fast-paced environment and meet agreed turnaround times.
• Good organizational skills, ability to multitask and perform under pressure whilst maintaining high standards.

What we offer you:

At FIS, you can learn, grow and make an impact in your career. Our benefits include:

• Flexible and creative work environment
• Diverse and collaborative atmosphere
• Professional and personal development resources
• Opportunities to volunteer and support charities
• Competitive salary and benefits