Client Services Director

Cielo Talent; Singapore; Hybrid; SGD 120,000 - 180,000; Full time

Job summary

Cielo, a leading strategic Recruitment Process Outsourcing partner, is seeking a Client Services Director to manage teams and client relationships. The role involves leading strategic initiatives in a hybrid work environment, focusing on operational excellence and innovative recruiting strategies. Ideal candidates should have a Bachelor's degree in a relevant field and significant experience in HR and talent acquisition.

Qualifications

• Leadership in talent acquisition or HR.
• Experience with ATS and social media tools.
• Fluency in English (native/bilingual) is essential.

Responsibilities

• Lead and support Client Services Managers and Delivery Leaders in recruiting operations.
• Build and execute strategic account plans.
• Manage metrics, P&L, and budgets.

Skills

Microsoft Office Suite

Education

Bachelor's degree in business, management, HR, or related field

Job description

Company Description

Are you ready to accelerate your career? Join Cielo as a Client Services Director! A career at Cielo offers the opportunity to work with industry-leading professionals and to take ownership of your success.

Cielo embodies the idea that talent is rising, creating careers for ambitious individuals by redefining traditional views of talent acquisition.

As the world’s leading strategic Recruitment Process Outsourcing (RPO) partner, Cielo is recognized for innovative solutions that impact businesses, earning numerous awards including a consistent position on the HRO Today RPO Baker’s Dozen, Everest Group’s Peak Matrix Leader, and NelsonHall’s Industry Leader.

Cielo is an equal opportunity employer. We do not discriminate based on race, color, religion, sex, national origin, disability, age, genetic information, or other protected statuses. Applicants requiring accommodations should contact Cielo Talent Acquisition at [e-mail].

Job Description

The Client Services Director (CSD) is responsible for overall team and client success. They lead strategic initiatives, foster trust and collaboration, and ensure operational excellence while embodying Cielo’s leadership principles.

This role offers an exciting opportunity to join the launch of the successful Rolls Royce brand, a global leader in innovation for over a century.

Work Location: Singapore
Work Arrangement: Hybrid
Work Schedule: APAC 1st shift
Specific requirements: Lead Client Services Managers and Delivery Leaders managing recruiting operations.

Responsibilities

Team Management:

• Lead and support Client Services Managers and Delivery Leaders in recruiting operations.
• Set performance goals and support career development.
• Develop metrics and analytics for decision-making.
• Inspire and lead teams through regular communication and strategic initiatives.
• Drive innovative recruiting strategies and ensure goal achievement.

Client Relationships:

• Build and execute strategic account plans.
• Participate in sales and client needs analysis.
• Establish and maintain strong client relationships, ensuring alignment with contractual agreements.

Cielo Operational Excellence:

• Manage metrics, P&L, and budgets.
• Standardize processes and ensure quality service delivery.
• Participate in company-wide initiatives and optimize team resources.

Additional details:

This role requires frequent travel to Derby/Bristol locations. Fluency in English (native/bilingual) is essential.

Qualifications

Education: Bachelor's degree in business, management, HR, or related field preferred.

Experience: Leadership in talent acquisition or HR, virtual and on-site team management, experience with ATS and social media tools.

Skills: Proficiency in Microsoft Office Suite.