Client Services Director

Cielo Talent Inc; Singapore; Hybrid; SGD 80,000 - 140,000; Full time

Job summary

A leading talent management firm seeks a Client Services Director to drive team success and client partnerships in Singapore. This hybrid role requires expertise in leading recruitment operations, managing budgets, and fostering strong client relationships. The ideal candidate will have a strategic mindset and a focus on operational excellence.

Qualifications

• Experience leading teams in recruiting operations.
• Proven success in client relationship management and operational excellence.
• Strong skills in performance tracking and strategy development.
• Background in managing P&L and budgets.

Responsibilities

• Lead Client Services Managers and Delivery Leaders in recruiting operations.
• Define performance goals and track recruiting metrics.
• Build strategic account plans and maintain stakeholder relationships.
• Manage P&L and drive operational excellence.

Skills

Leadership

Coaching

Operational Excellence

Client Relationship Management

Performance Metrics Tracking

Recruitment Strategy

Job description

The Client Services Director (CSD) owns overall team and partnership success. You will lead Client Services Managers and Delivery Leaders, foster a culture of collaboration and operational excellence, and build trusted relationships with senior client stakeholders.

Work Parameters:

Location: Singapore, hybrid

Schedule: APAC 1st shift

This role requires leading Client Services Managers and Delivery Leaders who oversee all functions within recruiting operations, including sourcing, screening, and coordination.

Team Management

• Lead and coach Client Services Managers and Delivery Leaders across sourcing, screening, and coordination functions.

• Define performance goals, track recruiting metrics (time‑to‑fill, cost‑per‑hire, etc.), and drive continuous improvement.

• Promote employee development through regular 1:1s, team meetings, and goal‑setting frameworks.

• Champion innovative programs (passive‑candidate outreach, recruitment marketing, new technologies) to build talent pipelines.

• Contribute to Cielo Director forums to share best practices globally.

Client Relationships

• Build and execute a Strategic Account Plan aligned to client and Cielo objectives.

• Partner with Business Development on needs analysis and solution presentations.

• Serve as a subject‑matter expert throughout sales and implementation stages.

• Embed within the client organization, maintaining deep stakeholder relationships and mastery of contractual terms.

• Lead monthly, quarterly, and annual business reviews with clients and internal teams.

Operational Excellence

• Own P&L management, budgeting, and expense controls for the account portfolio.

• Standardize processes, ensure audit readiness, and monitor service quality via surveys and data dashboards.

• Lead or contribute to company‑wide initiatives that enhance delivery effectiveness.