Client Services Associate (Loan Agency Operations)

WATIGA & CO. (S) PTE. LTD.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

GLAS is a debt administration services firm seeking a Client Services Associate (Loan Agency Operations) to support APAC operations in Singapore and Hong Kong. The role focuses on handling complex loan transactions with close liaison to borrowers and lenders.

The candidate will manage operational aspects, perform loan calculations, review documentation, and ensure timely settlements while maintaining compliance and risk controls.

Qualifications

• Degree in finance or business field.
• Experience in loans agency, workouts, restructuring or complex credit.
• Knowledge of syndicated loans.
• Ability to perform loan calculations.
• Experience reviewing loan documentation.
• Good technology skills with loan systems.

Responsibilities

• Manage and organise daily workload to meet deadlines.
• Review transaction documentation from an operational perspective.
• Coordinate loan closing processes with APAC team.
• Manage funds flow between Borrowers and Lenders.
• Set up transaction static data in internal loan databases (One View, Solvas).
• Handle drawdowns, rate sets, payments, maturities.
• Process loan transfer requests and collect transfer fees.
• Respond to client queries and audit requests.
• Escalate matters to Team Leader when needed.
• Perform due diligence for fraud, AML and risk.
• Help develop processes and procedures with the Team Manager.

Skills

Loans knowledge

Syndicated loans

Loan calculations

Document review

Tech skills

Attention to detail

Under pressure

Time management

Team collaboration

Solvas

Education

Bachelor's degree in finance or business

Tools

Solvas

One View

Job description

About GLAS

GLAS is an award-winning independent debt administration services company providing, amongst other services, loan agency, security agency and corporate trustee services in the international debt capital markets.

With its origins in acting in complex restructuring transactions, GLAS' work covers a broad range of transactions ranging from direct lending with banks and debt funds to high yield bond issuances and complex debt restructurings. GLAS' services are delivered in connection with corporate debt, acquisition finance, project and infrastructure finance and sponsor and corporate-led leveraged finance transactions.

The business currently comprises more than 450 professionals servicing over 7000 transactions across its global platform. GLAS currently has offices in London, Sydney, New York, New Jersey, Brisbane, Melbourne, Paris, Frankfurt, Madrid, Rome, Milan, Dubai, Hong Kong and Singapore.

An opportunity has arisen to join this growing and dynamic firm to support and develop GLAS’s growing business in Asia.

Position Summary

We are looking for a dynamic individual able to work in an entrepreneurial, fast-paced professional environment. To be successful in this role you are an effective communicator with excellent communication skills.

To expand our successful Asia business, we are hiring a Client Services Associate (Loan Agency Operations), Complex Deal Team at GLAS. The Client Services Associate will liaise very closely with the wider APAC Client Services Team. The role involves managing and processing all operational aspects of the more complex loan transactions managed from GLAS Hong Kong and Singapore offices. Each team member has responsibility for a specific portfolio of loan transactions and acts as the primary operational contact for the Borrowers and Lenders on these transactions.

Responsibilities

• Managing and organising the daily workload, ensuring activities are performed within defined deadlines.
• Reviewing transaction documentation from an operational perspective.
• Collaborating and coordinating with team members to cover all operational aspects of loan closing processes.
• Managing funds flow between Borrowers and Lenders.
• Setting up transaction static data in internal loan databases (One View, Solvas).
• Managing drawdowns, rollovers, rate sets, secondary transfers, payments, prepayments, redemptions and maturities
• Receiving and checking SSIs, completing call-back procedures where necessary.
• Calculating and ensuring payment of payment of principal repayments, interest, commitment and other fees (including PIK and non-pro rata events).
• Arranging payments via online banking platforms of JPM, DBS and others.
• Reconciling client and transactional bank accounts.
• Handling loan transfer requests, ensuring requests comply with the transaction documentation and collecting transfer fees.
• Dealing with client queries in a timely manner.
• Dealing with external audit requests.
• Timely escalation of relevant matters to Team Leader and/or Managers.
• Due diligence with regards to potential fraud, money laundering, and both financial and reputational risk to GLAS.
• In conjunction with the Team Manager, developing processes and procedures.

Experience & Qualifications

• A degree in a finance or business-related field
• Solid knowledge and experience within loans agency, work-outs, restructuring or complex credit situations
• Knowledge of syndicated loans.
• Ability to carry out loan related calculations.
• Loan documentation review experience.
• Good technology skills and ability to work with loan administration and payment systems.
• Proven ability to work under pressure and tight deadlines
• Organisational and time management skills.
• Excellent attention to detail
• Previous experience of using Solvas desirable (but not essential)
• Professional approach.