Client Services Associate

Deutsche Börse AG; Singapore; On-site; USD 50,000 - 90,000; Full time

Job summary

Join a dynamic and client-focused firm where you will play a vital role in managing customer relationships and providing effective solutions to their needs. In this position, you will support Relationship Managers, conduct training sessions, and ensure customer satisfaction through proactive engagement. This role is perfect for someone with a strong background in business or finance, excellent communication skills, and a passion for customer service. You will thrive in a fast-paced environment, working independently while maintaining high standards of professionalism and organization. If you are looking to make a significant impact in a collaborative setting, this opportunity is for you.

Qualifications

• 5+ years of relevant banking experience required.
• Excellent communication and interpersonal skills with high EQ.

Responsibilities

• Manage customer queries and provide solutions to issues.
• Deliver training on online portal and trade lifecycle.

Skills

Customer Service

Communication Skills

Interpersonal Skills

Presentation Skills

Organizational Skills

Microsoft Office

Education

Business Diploma/Degree

Finance Diploma/Degree

Economics Diploma/Degree

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Your career at Deutsche Börse Group

Division / Section

Clearstream Banking, Client Services South-East Asia (Level 2)

Field of Activity

In a dynamic, client and technology-oriented environment, you will be responsible for managing and providing solutions to customer issues. You will also support Relationship Managers in maintaining and developing relations.

Your Responsibilities:

• Manage customer queries and provide solutions to customer issues
• Deliver training on our online portal and trade lifecycle, and customized trainings for customers
• Help to organize in-house trainings for customers
• Conduct regular service reviews with key customers, and address any issues
• Proactively develop relationship with key customers and deepen understanding of their needs
• Visit key customers independently and with RM in the region
• Establish and maintain relationships with existing and prospective customers
• Identify the needs of prospective clients in assigned areas for settlement and custody and work with RM to deliver solutions
• Work closely with RM on deepening existing relationships, sales pitches, and refer any potential business to RM
• Ensure customers’ satisfaction
• Keep abreast of product and technical developments
• Support team-related matters such as documentation, agreements, KYC etc.

Our Requirements

• Business / Finance/ Economics diploma/degree and/or a related discipline
• At least 5 Years of relevant banking experience
• Incumbent must possess a pleasant deposition and with a high level of energy and initiative
• Customer-centric and service-oriented
• Excellent communication, interpersonal and presentation skills with high EQ
• Responsible & committed, meticulous, highly organized, and able to work independently
• Able to work under pressure and meet tight deadlines
• Confident, well-groomed and with a good command of spoken and written English
• Competent in Microsoft Office: Outlook, Word, Excel and Powerpoint

Location: Singapore