Client Services Ambassador

PORCELAIN ORCHARD PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading beauty and retail service provider is seeking a Client Service Ambassador to create lasting relationships with clients by delivering premium service experiences. This role involves assisting customers across various channels while ensuring satisfaction and adherence to the company standards.

Qualifications

• Professional certification holder in any specialization.
• Proficient in English & Mandarin (written/spoken).
• Prior experience in beauty, service, hospitality, and luxury retail.

Responsibilities

• Attend to customers professionally via various touchpoints.
• Deliver premium service and maintain a clean store environment.
• Build rapport with clients to encourage return visits.

Skills

Communication

Interpersonal Skills

Customer Service

Education

Professional certification

Tools

MS Office

Job description

A Client Service Ambassador (CSA) is the face of our brand and plays a key role in building lasting relationships with every client. The CSA ensures a warm and premium service experience while understanding client needs and offering thoughtful recommendations on Porcelains' range of products and treatments. While the role is centered around service, CSAS are also expected to support the customer journey, including when opportunities to guide a purchase arise, so that the client experience is seamless from start to end.

Responsibilities & Duties:

• Attend to customers professionally across all touchpoints in-store, phone, email, or appointment channels
• Respond promptly and clearly to customer queries and service needs
• Deliver a premium service experience and represent Porcelains standards in-store
• Maintain and update client interactions in the CRM system
• Offer service insights, skincare tips, and product knowledge that support client goals
• Build rapport and meaningful connections with clients to encourage return visits and trust
• Recommend solutions in a sincere and helpful manner
• Take ownership in resolving client issues and service recovery where needed
• Work closely with the team (therapists, managers, etc.) to ensure overall customer satisfaction
• Support basic retail operations: POS handling, store opening/closing, payment terminal use
• Uphold outlet cleanliness, tidiness, and stock accuracy
• Participate actively in team training and product knowledge sharing
• Follow through with after-sales actions and client check-ins when relevant

Requirements:

• At least a professional certification holder in any specialization
• Prior experience in beauty, service, hospitality, and luxury retail preferred
• Proficient in English & Mandarin (both written/spoken)
• Well-groomed and presentable
• Digitally proficient in MS Office Applications (Word/Excel/PowerPoint)
• Strong communication and interpersonal skills