Client Service Specialist (Changi North)

Zuellig Pharma Pte Ltd; Singapore; On-site; SGD 36,000 - 50,000; Full time

Job summary

A leading company in the pharmaceutical distribution industry seeks a Supply Chain Management Associate to handle key accounts and oversee stock management. Responsibilities include implementing new programs, analyzing forecasts, and initiating process improvements. The ideal candidate should possess a relevant degree and strong analytical skills, with entry-level candidates encouraged to apply.

Qualifications

• Degree in a relevant field required.
• Preferably 2 years of experience in key account management or related fields.
• Entry level candidates welcome.

Responsibilities

• Develop strong relationships with key accounts.
• Manage stockholding and prepare reports for monthly reviews.
• Analyze forecast variance and identify improvement strategies.

Skills

Analytical skills

Problem-solving skills

Communication skills

Process mapping skills

Education

Degree in Business / Operations Mgmt / Supply Chain Mgmt / Industrial Engineering

Tools

SAP system

Microsoft Office

Job description

Job Responsibilities

• Develop and foster strong relationship with key account.

• Serve as the key liaison person between client and internal departments on request and issue resolution.

• Take ownership of key account’s new program implementation. Engage in initiative and project discussion. Lead and monitor implementation progress.

• Manage, monitor and control stockholding. Prepare stockholding and indent reports for monthly reviews.

• Support monthly KPI metrics and perform root cause analysis to improve metrics & performance, timely submission of internal and external reporting, as well as, present operational KPI.

• Manage Replenishment and inbound Inventory in line with the forecast or indent, commercial and stock holding requirements.

• Review materials forecast and execute Supply Plan, analyses Key Planning Parameters to achieve a balance between Inventory and Forecast.

• Analyse Forecast Variance and identify strategies to improve the Forecasting process to minimize the variance.

• Analyse the variance of demand and supply, pro-actively monitor the fulfillment gaps, drive investigation of root cause and recovery plan

• Establish appropriate safety stock level meeting required service levels.

• Drives continuous improvement initiatives to meet inventory goals

• Reviews slow moving items, block inventories according to Excess and Obsolescence Policy.

• Effectively use ERP system to manage high number of material SKUs.

• Review work processes and initiate process improvement plans.

Job Requirements

• Degree in Business / Operations Mgmt / Supply Chain Mgmt / Industrial Engr or related discipline.

• Preferably 2 years relevant experience in key account management, logistics, warehousing, pharmaceutical or distribution industry.

• Strong analytical, problem-solving, communication and process mapping skills.

• Working knowledge of SAP system and proficient in Microsoft Office tools and related software.

• Entry level candidates are welcome to apply.