Client Service Specialist (6 month contract)

Zuellig Pharma Pte Ltd; Singapore; On-site; USD 35,000 - 65,000; Full time

Job summary

An established industry player is seeking a dedicated professional to enhance client relationships and manage inventory for key accounts. In this pivotal role, you will take ownership of program implementations and drive continuous improvement initiatives. Your analytical skills will be crucial in supporting performance metrics and ensuring operational excellence. Join a dynamic team where fresh graduates are welcomed, and your contributions will directly impact success in the logistics and pharmaceutical sectors. This is a fantastic opportunity to grow your career in a supportive environment.

Qualifications

• 2 years experience in key account management or logistics preferred.
• Strong analytical and problem-solving skills are essential.

Responsibilities

• Develop and maintain relationships with key accounts.
• Monitor stockholdings and manage inventory effectively.

Skills

Client Relationship Management

Inventory Management

Analytical Skills

Problem-Solving Skills

Communication Skills

Education

Diploma in Business Studies

Degree in Supply Chain Management

Degree in Operations Management

Tools

SAP

Microsoft Office

Job description

Responsibilities

Client Relationship Management:

• Develop and maintain strong relationships with key accounts.

• Serve as the key liaison between clients and internal departments for requests and issue resolution.

Program Implementation:

• Take ownership of new program implementations for key accounts.

• Engage in initiative and project discussions, leading and monitoring implementation progress.

Inventory Management:

• Monitor and report stockholdings

• Prepare indent reports for monthly reviews.

• Manage replenishment and inbound inventory in line with forecasts, commercial, and stockholding requirements.

Performance Metrics:

• Support monthly KPI metrics and perform root cause analysis to improve metrics and performance.

• Ensure timely submission of internal and external reports and present operational KPIs.

Continuous Improvement:

• Drive continuous improvement initiatives to meet inventory goals.

• Review work processes and initiate process improvement plans.

• Transactional-Tasks:

• Effectively use the SAP system to manage a high number of material SKUs.

• Support clients in good receipt, redressing, write off, item creation, item suspension, destruction and other activities.

Requirements

• Diploma / Degree in Business Studies, Supply Chain Management or Operations Management

• Preferably 2 years relevant experience in key account management, logistics, warehousing, pharmaceutical or distribution industry.

• Preferred knowledge of SAP system and proficient in Microsoft Office tools and related software

• Strong analytical, problem-solving, communication and process mapping skills.

• Fresh graduates are welcome to apply