Client Service Officer (Supply Chain/Distribution)

Talent Trader Group; Singapore; On-site; SGD 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Representative to join their dynamic team in the supply chain sector. This role involves providing exceptional support to customers, managing inquiries, and ensuring smooth order processing. You will collaborate with various internal teams, resolve complaints, and contribute to process improvements. If you thrive in a fast-paced environment and possess strong communication skills, this opportunity will allow you to make a significant impact while enhancing your career in a supportive and innovative workplace.

Qualifications

• Diploma or degree in Business, Supply Chain, or related field required.
• Prior experience in customer service in supply chain or logistics preferred.

Responsibilities

• Provide excellent customer service and support in the supply chain industry.
• Manage customer inquiries, orders, and complaints professionally.
• Collaborate with logistics teams to address customer needs.

Skills

Customer Service

Communication Skills

Problem-Solving

Attention to Detail

Organizational Skills

Interpersonal Skills

MS Office (Excel)

Supply Chain Knowledge

Education

Diploma in Business

Degree in Supply Chain

Tools

MS Office

Job description

Responsibilities:

• Provide excellent customer service and support in the supply chain industry.
• Handle customer inquiries, orders, and complaints in a timely and professional manner.
• Manage and maintain customer accounts, ensuring accurate and up-to-date information.
• Coordinate with internal teams to ensure smooth order processing and delivery.
• Proactively communicate with customers regarding order status, delays, and any issues.
• Collaborate with logistics and warehouse teams to address customer requirements.
• Resolve customer complaints and escalate issues when necessary.
• Assist in the implementation of customer service strategies and process improvements.
• Stay updated on industry trends and best practices in supply chain management.
• Provide feedback and suggestions for continuous improvement of customer service operations.

Minimum Requirements:

• Diploma or degree in Business, Supply Chain, or related field.
• Prior experience in customer service, preferably in the supply chain or logistics industry.
• Strong communication and interpersonal skills.
• Customer-focused mindset and ability to handle customer inquiries and complaints professionally.
• Proficiency in MS Office applications, especially Excel.
• Excellent organizational and time management skills.
• Attention to detail and ability to multitask.
• Ability to work in a fast-paced and dynamic environment.
• Strong problem-solving and analytical skills.
• Knowledge of supply chain management concepts and processes.

Interested candidates who wish to apply for the advertised position, please send in your resume to [e-mail].

EA License No.: 13C6305

Registration No.: R1654399