Client Service Manager - Singapore

Internetwork Expert; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company in the tech industry is looking for a Client Service Manager to handle customer order processing while ensuring accuracy and timely communication with clients. The role requires strong organizational and analytical skills, along with a commitment to customer satisfaction in a fast-paced environment.

Qualifications

• High School diploma or equivalent is required.
• Excellent customer service and communication skills are essential.
• Strong analytical and problem-solving abilities needed.

Responsibilities

• Process customer orders from receipt to fulfillment with accuracy.
• Communicate with customers regarding order details and issues.
• Evaluate opportunities for process improvements to enhance customer experience.

Skills

Customer service skills

Detail-oriented

Verbal communication skills

Written communication skills

Analytical skills

Problem-solving skills

Organizational skills

Follow-up skills

Ability to work independently

Education

High School diploma or equivalent

Job description

As a Client Service Manager, you will be responsible for efficiently and accurately processing customer orders from receipt to fulfillment. Your primary objective will be to ensure that orders are processed in a timely manner, with a strong focus on accuracy and attention to detail. You will play a crucial role in ensuring customer satisfaction by coordinating order processing activities and maintaining effective communication with internal teams and external partners.

Responsibilities:

1. Perform all duties related to processing customer orders with a high degree of accuracy (orders range from basic stock to highly configured).
2. Convert an order from a quote or Excel sheet to a sales order in the company’s ERP system, ensuring completeness and accuracy.
3. Ensure accuracy of order details, including product codes, quantities, pricing, and shipping information.
   • Verify order information against customer records, pricing agreements, and inventory availability. Resolve any discrepancies or issues during order processing.
   • Knowledge of common substitutions for items not in stock; verify with management accordingly.
   • Work with the purchasing department to determine ETA for out-of-stock items.
4. Communicate periodically with customers—electronically and verbally—to provide information such as delivery details, customer's PO, freight charges, etc.
5. Address discrepancies, order conflicts, and shipping delays with customers.
6. Create SOT for the sales order.
7. Continuously evaluate and identify opportunities for process improvements to enhance customer experience.
8. Track order status throughout fulfillment, from entry to shipment, and provide regular updates to customers.
9. Perform other duties as assigned.

Must Have:

• High School diploma or equivalent.
• Excellent customer service skills.
• Detail-oriented and dependable.
• Ability to work independently.
• Strong verbal and written communication skills.
• Excellent analytical, problem-solving, organizational, follow-up skills, and a sense of urgency.
• Ability to thrive in a fast-paced environment.