Client Service Manager - Private Banking (Mandarin Speaking)

Argyll Scott Singapore; Singapore; On-site; SGD 50,000 - 80,000; Full time

Job summary

A leading company in financial services is seeking a Client Service Manager to support relationship managers and clients. In this role, you'll coordinate client documentation, manage trade operations, and ensure compliance while providing exceptional service. A minimum of two years experience in client service is required, along with strong communication skills.

Qualifications

• 2-3 years of relevant experience in financial services, ideally frontline client service.
• Comfortable in fast-paced environments and willing to work outside normal hours.

Responsibilities

• Coordinate with teams to ensure client documentation meets compliance.
• Manage trade booking and settlements, resolving funding issues.

Skills

Fluent in English

Intermediate proficiency in Mandarin

Detail-oriented

Multitasking

Strong communication skills

Interpersonal skills

Education

Minimum University graduate

Job description

As a Client Service Manager, you will support relationship managers and clients by handling key tasks such as:

Client Servicing:

• Coordinate with different teams to ensure client documentation meets compliance standards
• Respond promptly to client queries and resolve issues
• Take client orders and understand their overall relationship with us

Operations:

• Manage trade booking and settlements
• Resolve settlement and funding issues
• Follow up on margin calls and collateral concerns
• Handle transaction documentation (e.g., client suitability)

Policies and Procedures:

• Follow all internal policies and procedures carefully

Administrative Tasks:

• Complete administrative duties like booking travel, processing expenses, and sending marketing materials

Skills and Experience:

• Fluent in English; intermediate proficiency in Mandarin (verbal and written)
• We require the specific language as the candidate will need to liaise with the Bahasa/Malay speaking clients and business users
• Minimum University graduate with 2-3 years of relevant experience in financial services, preferably frontline client service
• Knowledge of Private Banking investment products such as FX, Equities, Fixed Income, and derivatives
• Detail-oriented and meticulous
• Able to multitask and work well under pressure and tight deadlines
• Comfortable working in a fast-paced environment
• Willing to work outside normal hours when needed
• Proactive team player with strong communication and interpersonal skills
• Interest in the private banking industry
• Must pass CACS paper 2, if selected.

Argyll Scott Consulting Pte Ltd

Argyll Scott Asia is acting as an Employment Business in relation to this vacancy.