Client Service Manager (PCG) | Singapore, SG

United Overseas Bank; Singapore; On-site; SGD 30,000 - 60,000; Full time

Job summary

A leading bank in Asia is looking for an individual to provide day-to-day support for client advisors, supervise team activities, and optimize client servicing processes. This role requires a diploma and knowledge of the Client Advisor Competency Standards in Singapore. The successful candidate will mentor new advisors and work on various projects, ensuring seamless client support during disruptions. Join a dynamic team committed to excellence.

Qualifications

• Experience in client servicing or advisory roles.
• Strong coordination skills across departments.
• Ability to mentor and provide guidance to new team members.

Responsibilities

• Support SCAs and client fulfillment.
• Supervise CAAs and optimize resources.
• Recruit CAAs and coordinate across departments.
• Provide mentorship and participate in projects.
• Develop contingencies for client servicing.
• Optimize client servicing processes.

Education

Diploma

Client Advisor Competency Standards (CACS) - Singapore

Job description

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values - Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

Job Description

• Day-to-day support of SCAs and client fulfilment
• Day-to day supervisory oversight of CAAs and optimizing resourcing needs
• CAA Recruitment
• Coordinate across departments to implement and deliver on client commitments
• Escalate service issues to relevant internal stakeholders
• Provide mentorship to new CAAs as well as participate in adhoc projects e.g., systems application UAT, process improvements and focus groups.
• Develop and test contingencies to ensure service expectations are always maintained during disruption situations e.g., CAAs on emergency leave, medical leave etc.
• Optimize existing client servicing processes

Additional Requirements

Client Advisor Competency Standards (CACS) - Singapore, Diploma, Engage

Be a Part of the UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

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United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territori...

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