Client Service Manager, Institutional Trust

Northern Trust Corp; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Northern Trust in Singapore is seeking a Client Service Manager for institutional custody clients in Southeast Asia. You will lead service delivery, manage client relationships, and coordinate with internal teams to ensure high-quality support and proactive problem-solving.

The role requires 5+ years in custody or client servicing within finance, strong communication, and an analytical mindset. Travel may be required to engage clients in their markets; a collaborative culture and career growth

Qualifications

• Clear and professional communication across levels of stakeholders.
• Strong analytical skills to identify root causes and craft solutions.
• Client-first mindset with active listening and service orientation.
• Maintain professionalism under pressure and manage conflicts constructively.
• High attention to accuracy in handling client inquiries and reporting.

Responsibilities

• Oversee daily service operations for assigned custody clients with accuracy and responsiveness.
• Represent client voice within the organization to ensure needs are understood and met.
• Build and maintain trust-based relationships with institutional clients in Southeast Asia.
• Collaborate with Relationship Managers to align client strategy and growth opportunities.
• Coordinate with internal teams to ensure timely delivery and issue resolution; document activities.
• Anticipate issues and drive improvements; prepare regular client service reviews and KPI reporting.
• Travel as needed to engage with clients in home markets and pursue opportunities.

Skills

Communication

Analytical thinking

Client-first

Professionalism

Attention to detail

Presentation skills

Relationship building

Problem solving

Independence

Travel readiness

Job description

## Client Service Manager, Institutional TrustApply: Singapore, Singapore: Full time: Posted Today: End Date: October 29, 2026 (13 days left to apply): R156454**About Northern Trust** As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions. Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide. With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service. **Role Summary:**We are looking for highly motivated and client-focused **Client Service Manager** to lead the service delivery and relationship management for top-tier custody clients across Southeast Asia. This role acts as the primary service advocate for our clients, ensuring a high level of satisfaction and operational excellence. The ideal candidate will have a deep understanding of the custody business, a strong analytical mindset, exceptional interpersonal skills, and a proactive approach to problem-solving and client engagement.This role will report to Manager of Client Service Management, Southeast Asia**Responsibilities:*** Independently manage and oversee daily service operations for assigned custody clients, ensuring a high standard of accuracy, responsiveness, and professionalism in resolving client inquiries and issues.* Represent the voice of the client within the organization, ensuring their needs and expectations are understood are prioritized and service expectations consistently met.* Build and maintain strong, trust-based relationships with institutional clients in Southeast Asia, demonstrating an in-depth understanding of their business and servicing requirements.* Partner closely with Relationship Managers to understand client strategy, support business growth, and expand service offerings based on evolving client needs.* Work collaboratively with internal service teams, coordinating resources to ensure timely delivery and issue-resolution, and effectively communicating client concerns/needs to partners, facilitate implementation of solutions to client needs.* Documents services provided, specialized procedures, and on-going written communication with clients in managing daily activity.* Anticipates issues and opportunities before they arise; takes initiative to drive improvement and exceed client expectations.* Travel overseas where necessary to engage with clients in their home markets, where revenue/new business opportunities, and/or servicing requires* Develops an understanding of client profitability.* Develops understanding of client's business, objectives, goals, and market challenges to ensure they are compatible with the bank's market strategy.* Lead regular client service reviews, analyze service metrics, and ensure agreed service levels and KPIs are met or exceeded.* Builds effective working relationships internally and externally, and can influence outcomes without direct authority.**Required Skills:*** Able to communicate clearly and professionally, both verbally and in writing, across all levels of client and internal stakeholders.* Leverage strong analytical and critical thinking skills to identify root causes of issues and deliver out-of-the-box, sustainable solutions.* Demonstrates a client-first mindset, actively listens to concerns, and shows a genuine interest in understanding and addressing client needs.* Maintains professionalism under pressure, manages conflict constructively, and responds to challenging situations with composure.* High level of accuracy and a strong eye for detail, especially in managing client queries, and reporting.* Takes full responsibility for delivering results and ensures issues are followed through to resolution.* Adept at delivering presentations and proposals that are compelling and tailored to client needs.* Target-driven and focused on achieving measurable results, with a strong commitment to exceeding client expectations.* Ability to work independently while remaining focused on customer-centric goals and business outcomes.**Experience :*** 5+ years of experience in custody, client servicing, or operations within a financial institution.* Solid understanding of custody operations, securities settlement, asset servicing, and market practices.* Strong awareness of the cultural nuances and business behaviours of clients in Southeast Asia, including expectations around communications, trust building and decision making process **Working with Us** As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to an inclusive workplace and assisting the communities we serve. Philanthropy is deeply rooted in Northern Trust’s history and is an essential element of our culture. Employees around the world give their time and talent to work for the greater good of their communities. **Reasonable Accommodation** Northern Trust is committed to working with and providing adjustments to individuals with health conditions and disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at [e-mail], or alternatively you can discuss your individual requirements with the recruiter you are working with.