Client Service Manager - HSBC Global Asset Management

HSBC; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

HSBC is looking for a Client Service Manager to enhance customer experience through effective management of client relationships and portfolio requirements. The successful candidate will engage with internal stakeholders to ensure high-quality service while complying with regulatory standards, thereby contributing to the success of our premier banking services.

Qualifications

• Strong client relationship management skills essential.
• Experience in compliance and regulatory standards is crucial.
• Knowledge in investment management preferred.

Responsibilities

• Conduct regular investment pipeline meetings with clients.
• Manage production and delivery of client reporting.
• Ensure compliance with all regulatory requirements.

Skills

Client relationship management

Regulatory compliance

Investment analysis

Education

Bachelor's degree in Finance or related field

Job description

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top or simply take you in an exciting new direction, HSBC offers opportunities, support, and rewards that will take you further.

International Wealth and Premier Banking (IWPB) provides a leading premium proposition through Premier Banking and, together with our Global Private Bank, are present across the world’s most important markets, booking centres, and corridors most valued by our clients. Our wealth offering is further enhanced through our best-in-class manufacturing capabilities in Asset Management and Insurance. HSBC Asset Management, the investment management business of the HSBC Group, invests on behalf of HSBC’s worldwide customer base of retail and private clients, intermediaries, corporates, and institutions through both segregated accounts and pooled funds. HSBC Asset Management connects HSBC’s clients with investment opportunities around the world through an international network of offices in 23 countries and territories, delivering global capabilities with local market insight.

We are currently seeking a high-caliber professional to join our team as a Client Service Manager.

Principal Responsibilities

• Conduct regular investment pipeline meetings with clients for various asset classes
• Manage with internal teams on the production and delivery of client reporting as well as the presentation materials for client meetings
• Engage with internal teams and agree service levels with internal stakeholders to manage the delivery of client requirements with quality
• Maintain a log of issues/errors affecting the covered client portfolios and conduct regular meetings with support functions to ensure quality client service
• Review clients’ investment guidelines regularly by coordinating with investment and support teams
• Ensure adherence and compliance with all regulatory and internal requirements for ongoing client services and new client requests