Client Service Manager

CAPITAL ASIA INVESTMENTS PTE. LTD.; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

An investment management firm in Singapore is seeking an experienced professional to support management and assist clients in private banking and investment transactions. The ideal candidate will have at least 5 years of relevant experience, strong client servicing capabilities, and a deep understanding of regulatory standards. Join a fast-growing MAS-licensed fund management company and contribute to shaping client servicing excellence.

Qualifications

• At least 5 years of relevant experience in private banking, investment banking or fund management.
• Proven track record in client servicing and support work.
• Good knowledge of VCC or other fund structures and trade execution process is preferred.
• Strong understanding of MAS regulations and governance standards.
• Detail-oriented, with strong time management and interpersonal skills.

Responsibilities

• Support management, directors, and business managers in their daily activities.
• Assist clients mainly from Asia, executing their instructions.
• Manage deal reconciliation and reporting of trades.
• Ensure timely client onboarding and service delivery.
• Liaise with partners and counter-parties for trading needs.
• Prepare presentation materials for clients and market new funds.
• Facilitate KYC process and document management.

Skills

Client servicing skills

Interpersonal skills

Time management skills

Job description

Job Scope

• Support management, directors and business managers in their daily business activities.
• Involve interfacing with clients (mostly originating from the Asia regions) and assisting directors or business managers in taking and executing clients’ instructions.
• Follow up on deal reconciliation, settlement and reporting of trades and investment transactions across different asset classes for clients (also working closely with CAI’s internal teams).
• Ensure timely client onboarding, transaction processing, subscription & redemption processing and service delivery for the firm’s clients.
• Covering duties such as, but not limited to, placing trade orders, funds monitoring, processing documentation for bank brokerage, account openings, updating instruction checklists.
• Liaise with the firm’s partners and counter-parties such as private banks, securities firms, investment banks, custodian banks, fund administrators, legal firms, accounting firms, trustees etc, for matters related to clients’ trading and account maintenance requirements.
• Manage multiple projects and ongoing transactions and coordinate across different countries’ time zone to ensure timely delivery of set objectives.
• Prepare presentation materials (e.g Powerpoints) and market new funds or other investment products for CAI’s clients (working closely with CAI’s internal investment & portfolio team).
• Facilitate the KYC process, customer due diligence, management and filing of clients’ and firm’s documents.

Qualifications

• At least 5 years of relevant experience in private banking, investment banking or fund management.
• Proven track record in client servicing and support work.
• Good knowledge on VCC or other fund structures and trade execution process is preferred.
• Strong understanding of MAS regulations and governance standards.
• Detail-oriented, and has strong time management skills and interpersonal skills.
• This is an opportunity to join a fast-growing MAS-licensed fund management company and play a pivotal role in shaping its client servicing quality and standards.