Client Service Manager

Media Research Consultants Pte Ltd; Singapore; On-site; SGD 50,000 - 90,000; Full time

Job summary

An established industry player seeks a Client Service Manager to lead project teams and manage client relationships in a dynamic market research environment. This role requires a strong background in market research with a focus on delivering actionable insights and fostering client relationships. You will oversee complex projects, mentor junior staff, and ensure high-quality deliverables while maximizing client engagement. Join a forward-thinking company dedicated to inclusivity and excellence in consumer research, where your contributions will directly impact client success and business growth.

Qualifications

• 6-8 years of market research experience managing diverse projects.
• Experience as a people manager with strong leadership skills.

Responsibilities

• Lead project teams in managing turnkey research projects.
• Generate insights from data to provide value to clients.

Skills

Market Research

Project Management

Client Relationship Management

Data Analysis

Team Leadership

Education

Bachelor's degree in Business

Bachelor's degree in Economics

Bachelor's degree in Social Sciences

Bachelor's degree in Marketing

Job description

COMPANY DESCRIPTION

We are an ISO-certified full-service consumer research consultancy with proven local expertise. For thirty years now, we have helped some of Singapore's best-known brands and government agencies discover deeper insights into their consumers. From advanced analytics to qualitative exploration, our research specialists and data scientists bring incisive data-driven rigour to every business question.

We are committed to creating an inclusive and diverse workplace where talent thrives. Our hiring decisions are made based on merit and fit-to-role. If you have a disability or special need which requires accommodation to participate in the recruitment process, please inform us when you submit your online application. We will be happy to support as necessary.

Thank you for your interest and application to this role. Please note that only short-listed candidates will be contacted.

DESIGNATION : Client Service Manager

RESPONSIBILITIES

The candidate in Client Servicing will lead project teams in the design, set-up and management of turnkey research projects, and carry out account management activities - managing existing client relationships, including seeking repeat business.

Responsibilities

• Direct complex projects and higher-value work, displaying well-developed research skills, knowledge and thought
• Generate meaningful insights from research data to add real value to the client
• Demonstrate a high-level of competence in project debriefs and client recommendations. Design and co-implement advanced analytics techniques where relevant (with the marketing science team)
• Maximize opportunities for client contact; relationship-building and seeking repeat and new business wins, including a min of two targeted account face-to-face meetings/year
• Keep abreast of current trends within market research and competitors, in order to develop personal skills / knowledge base and transfer knowledge, skills and expertise through training and coaching
• Supervise junior executives' work and provide analytical and reporting guidance

QUALIFICATIONS

• Bachelor's degree in Business, Economics, Social Sciences, Marketing, or a related field
• At least 6-8 years of strong Market Research Experience in managing projects of different types and across a wide array of industries
• Have at least 2 years of experience as a people manager
• Must be driven by achieving revenue objectives
• Able to engage the team/ direct reports effectively
• Problem resolution and ownership of results
• Use advanced research techniques and apply them appropriately
• Keen to learn, proactive in self-development and development of others
• Strong attention to detail and perform with consistent accuracy
• Communicate and work effectively with the team