Client Service Executive Team Leader

HSBC Holdings plc; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

HSBC Holdings plc is seeking a Client Service Executive Team Leader for Private Banking. The role leads a team delivering high-quality service, managing client inquiries, and ensuring compliance with operational and KYC standards.

The successful candidate will drive client satisfaction, coordinate with offshore offices, and ensure timely handling of credit applications while maintaining strong internal and external relationships.

Qualifications

• Seasoned experience in private banking as a client service executive or similar.
• Good understanding of private banking services and products.
• Credit skills and experience, focusing on High Net Worth Individuals or Business Banking.
• Excellent communication, analytical, organizational and planning skills.
• Team player with drive for success and achievement.

Responsibilities

• Supervise and develop a client service team in private banking to maintain high service standards.
• Explain operational matters to clients and address feedback and complaints promptly.
• Ensure KYC processes are followed and compliant client service activities.
• Support Offshore Representative Offices; manage instructions and respond to calls.
• Build strong internal and external relationships.
• Ensure timely, accurate data input.
• Follow selling procedures and sales quality standards.
• Ensure timely processing of credit applications.

Skills

Team leadership

Private banking experience

Credit skills

Client service excellence

Communication skills

Analytical and planning

Job description

HSBC Global Private Banking helps high net worth and ultra-high net worth clients manage, grow, and preserve their wealth for generations to come. Our network of global experts helps clients access investment opportunities around the world, plan for future with wealth and succession planning, manage their portfolio with tailored solutions, and find the right support for their philanthropy.

We are currently seeking a high calibre professional to join our team as aClient Service Executive Team Leader

In this role you will:

• Team leader role to supervise, manage, nurture a team of client service executive in private banking to ensure quality and consistent client servicing quality, and maintain the highest standard of excellence in client service by attending to client enquiries and requests
• Explain operational matters to clients. Develop client's awareness, understanding and ability to comply with our operational requirements, prompt and appropriate action taken to address client feedback and complaints
• Manage the HSBC Know Your Customer Program and ensure that all client service related activities are fully in compliance with the processes and procedures contained in it
• Provide support to the Offshore Representative Offices. Receive, manage and log faxed transaction instruction from Representatives. Answer calls from Representatives and clients and provide guidance
• Build and maintain positive and productive working relationships internally and externally
• Ensure that any data input is dealt with in a timely manner and in correct and consistent format
• Adhere to the selling process and sales quality requirements. Achieve compliance with all Group Standards, manuals and guidelines
• Ensure that all credit applications meet deadlines

To be successful you will need:

• Seasoned experience in private banking as a client service executive or similar background in client servicing
• Good understanding of private banking services and products
• Credit skills and experience, focusing on High Net Worth Individuals or Business Banking
• Excellent communication, analytical, organizational and planning skills
• Team player with drive for success and achievement

The chosen candidate for this role will be required to undergo enhanced vetting. Subject to local laws, this will require the individual to satisfactorily pass a series of additional checks as part of the recruitment process and on an ongoing basis, if appointed to the role. HSBC Group reserves its position with regard to any steps which it may take in relation to any material adverse findings which arise either when the checks are originally completed, and/or if relevant, on an ongoing basis. For more information about the enhanced vetting for this role please contact the recruiter for this role.

You’ll achieve more at HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited