Client Service Executive - Global Private Banking

HSBC; Singapore; On-site; SGD 40,000 - 70,000; Full time

Job summary

A global banking institution in Singapore is seeking a Client Service Executive to maintain high service standards, manage client inquiries, and ensure compliance with operational processes. The role requires strong communication skills and a commitment to client satisfaction in a fast-paced banking environment. Opportunities for career development are available.

Qualifications

• Experience in client service roles.
• Strong communication and interpersonal skills.
• Ability to understand and explain operational requirements.

Responsibilities

• Maintain high standards of client service and address enquiries.
• Explain operational matters to enhance client understanding.
• Manage feedback and complaints efficiently.
• Ensure compliance with the HSBC Know Your Customer Program.
• Support Offshore Representative Offices with transaction instructions.
• Build productive relationships with clients and colleagues.
• Maintain timely and correct data inputs.
• Adhere to selling processes and quality standards.

Job description

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC Global Private Banking helps high net worth and ultra-high net worth clients manage, grow, and preserve their wealth for generations to come. Our network of global experts helps clients access investment opportunities around the world, plan for future with wealth and succession planning, manage their portfolio with tailored solutions, and find the right support for their philanthropy.

We are currently seeking a high calibre professional to join our team as a Client Service Executive - Global Private Banking.

Principal Responsibilities

• Maintain the highest standard of excellence in client service by attending to client enquiries and requests
• Explain operational matters to clients. Develop client's awareness, understanding and ability to comply with our operational requirements
• Prompt and appropriate action taken to address client feedback and complaints
• Manage the HSBC Know Your Customer Program and ensure that all client service related activities are fully in compliance with the processes and procedures contained in it
• Provide support to the Offshore Representative Offices. Receive, manage and log faxed transaction instruction from Representatives. Answer calls from Representatives and clients and provide guidance
• Build and maintain positive and productive working relationships internally and externally
• Ensure that any data input is dealt with in a timely manner and in correct and consistent format
• Adhere to the selling process and sales quality requirements. Achieve compliance with all Group Standards, manuals and guidelines
• Ensure that all credit applications meet deadlines