Client Service Executive - Global Private Banking

HSBC; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

HSBC is looking for a Client Service Executive to join their Global Private Banking team in Singapore, responsible for delivering exceptional client service and ensuring compliance with operational standards. This role offers the chance to make a significant impact in client operations and support the needs of high-net-worth clients.

Qualifications

• High calibre professional with strong client service skills.
• Ability to manage client feedback and operational requirements.
• Experience in compliance and relationship management is preferred.

Responsibilities

• Maintain high standards of client service and respond to enquiries.
• Manage client feedback, operational compliance, and data input.
• Build positive relationships, ensuring all actions meet Group Standards.

Skills

Client service excellence

Operational compliance

Relationship management

Job description

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC Global Private Banking helps high net worth and ultra-high net worth clients manage, grow, and preserve their wealth for generations to come. Our network of global experts helps clients access investment opportunities around the world, plan for the future with wealth and succession planning, manage their portfolios with tailored solutions, and find the right support for their philanthropy.

We are currently seeking a high-calibre professional to join our team as a Client Service Executive - Global Private Banking.

Principal Responsibilities

1. Maintain the highest standard of excellence in client service by attending to client enquiries and requests.
2. Explain operational matters to clients. Develop clients' awareness, understanding, and ability to comply with our operational requirements.
3. Promptly and appropriately address client feedback and complaints.
4. Manage the HSBC Know Your Customer Program and ensure that all client service-related activities are fully compliant with the processes and procedures contained in it.
5. Provide support to the Offshore Representative Offices. Receive, manage, and log faxed transaction instructions from Representatives. Answer calls from Representatives and clients and provide guidance.
6. Build and maintain positive and productive working relationships internally and externally.
7. Ensure that any data input is dealt with in a timely manner and in correct and consistent format.
8. Adhere to the selling process and sales quality requirements. Achieve compliance with all Group Standards, manuals, and guidelines.
9. Ensure that all credit applications meet deadlines.