Client Service Executive, Diagnostic Imaging Suite

FARRER PARK HOSPITAL PTE. LTD.; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading healthcare provider is seeking a Patient Services Administrator responsible for administrative support in patient services, including registration, billing, and service excellence. The ideal candidate will possess a Diploma, clinical experience in healthcare, and communication skills for effective patient interaction.

Qualifications

• Minimum 2 years of clinical experience, preferably in diagnostic and interventional cardiac procedures.
• Relevant experience in hospitality or healthcare industry preferred.

Responsibilities

• Administrative support for patient services duties: registration, admission, billing and feedback management.
• Financial counseling and collection of patient deposits.
• Preparation of bills and payment collections upon discharge.

Skills

Interpersonal skills

Communication skills

Customer service

Service excellence

Education

Diploma in any discipline

Job description

Responsibilities

• Responsible for providing administrative support of all front-line patient service duties; registration, admission, billing & payment collection and liaisons for patient feedback/complaints.

• Perform patient registration meticulously with relevant admission documentations.

• Provide financial counseling, collection of deposits from patients/next of kin upon admission.

• Administer accurately daily charges incurred by patients and proactively follow up with next of kin/patients on any required deposit top ups.

• Perform patient visitation to ensure remarkable service has been rendered; to liaise with various departments, if any service recovery/investigation(s) is needed to be performed.

• Prepare bill, present and go through bill with next of kin/patient upon patient discharge and collect payment.

• Perform monthly procurement of stationery/pantry items.

• Handle any other ad-hoc assignments as tasked.

Requirements

• Diploma in any discipline.

• 5.5-day work week

• At least 2 years of clinical experience preferably in diagnostic and interventional cardiac procedures.

• Relevant experience in the hospitality or healthcare industry preferred.

• Pleasant personality with passion for service excellence.

• Good interpersonal and communication skills.