Client Service Executive (6 months Maternity Cover) - Global Private Baking

HSBC; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

HSBC is seeking a high-caliber professional for the position of Client Service Executive (6-month maternity cover). This role is essential for maintaining exceptional client service standards, managing client relationships, and ensuring compliance with operational processes while contributing to the overall success of the Private Banking team.

Qualifications

• Demonstrated excellence in client service.
• Ability to manage client feedback and complaints effectively.
• Strong interpersonal skills to build productive relationships.

Responsibilities

• Attend to client enquiries and requests with excellence.
• Manage the HSBC Know Your Customer Program.
• Ensure compliance with Group Standards and procedures.

Job description

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support, and rewards that will take you further.

HSBC Global Private Banking helps high net worth and ultra-high net worth clients manage, grow, and preserve their wealth for generations to come. Our network of global experts helps clients access investment opportunities around the world, plan for the future with wealth and succession planning, manage their portfolios with tailored solutions, and find the right support for their philanthropy.

We are currently seeking a high-caliber professional to join our team as a Client Service Executive (6 months Maternity Cover).

Principal Responsibilities

• Maintain the highest standard of excellence in client service by attending to client enquiries and requests.
• Explain operational matters to clients, developing their awareness, understanding, and ability to comply with operational requirements.
• Prompt and appropriate action to address client feedback and complaints.
• Manage the HSBC Know Your Customer Program, ensuring all client service activities comply with relevant processes and procedures.
• Support Offshore Representative Offices by managing and logging faxed transaction instructions and providing guidance through calls.
• Build and maintain positive, productive relationships internally and externally.
• Ensure data input is accurate, timely, and in the correct format.
• Adhere to selling process and sales quality requirements, achieving compliance with all Group Standards, manuals, and guidelines.
• Ensure all credit applications meet deadlines.