Client Service Coordinator

VES HOSPITAL PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

Une entreprise vétérinaire de premier plan recherche un Senior Client Service Coordinator pour gérer les interactions avec les clients et assurer un service de haute qualité. Le rôle implique des responsabilités variées, y compris la gestion des appels, la planification des rendez-vous et la facturation, dans un environnement dynamique. Un engagement d'un an est nécessaire, et une expérience en service à la clientèle est requise.

Qualifications

• Diplôme 'O' ou supérieur requis.
• Expérience de 2 ans en service client.
• Capacité à travailler en rotation de jour et de nuit.

Responsibilities

• Gérer les lignes téléphoniques entrantes et diriger les appels.
• Planifier des rendez-vous et communiquer les exigences de réservation aux clients.
• Finaliser les factures, traiter les paiements et équilibrer la caisse.

Skills

Service à la clientèle

Gestion du temps

Communication

Education

GCE 'O' Level ou équivalent

Job description

Mars Veterinary Health (MVH) is a global leading provider of high-quality, advanced veterinary care for companion animals. Our business offers a wide range of high-quality medical services covering preventive and basic health care as well as advanced diagnostics, internal medicine, intensive care, surgery and orthopaedics. MVH also provides rehabilitation, physiotherapy, dietary advice and offers selected pet food, pharmaceutical and care products.

Working together to improve the lives of veterinary professionals, pets and clients.

We invite you to join us as Senior Client Service Coordinator if you

• Enjoy working with clients face to face
• Have a love for animals
• Like interacting with different people in a fast pace environment

Do you have

• 'O' levels certificate or above education?
• Prior front facing customer experience?

Our role is full time, at 44 hours per week on rotation (inclusive of weekends). This is a full time role with minimum one year of commitment. Eligibility to work without visa sponsorship is required for this vacancy.

Responsibilities for this role (not exhaustive):

• Manage incoming phone lines & directing calls
• Scheduling appointments and communicating booking requirements to clients
• Communicating patient arrivals and emergencies to clinical staff
• Finalising invoices, processing payment, and balancing the till
• Dispensing medication
• Perform various ad hoc administrative duties

Education:

• GCE 'O' Level or GCE 'N' Level (Required)

Experience:

• Customer service: 2 years (Required)

Shift availability:

• Day Shift 8am-8pm (Required)
• Night Shift 11am-11pm (Required)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Do note that only shortlisted candidates will be notified.

Singapore 297824 (Required)