Client Service Associate (Beauty Retail, 5 days)

Borr Drilling; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company in the beauty treatment industry seeks a Customer Relations Executive in Singapore. This role involves engaging with customers, managing daily operations, and supporting the team. Candidates should have at least 2 years of experience in customer service, proficiency in PC skills, and a flexible approach to work. This position offers a monthly salary with performance bonuses and is critical to enhancing customer satisfaction.

Benefits

2 months' bonus based on performance

Qualifications

• Minimum of 2 years in a similar customer service position.
• Experience in a related industry is advantageous.
• Proficient in PC skills including Outlook and Excel.

Responsibilities

• Manage and communicate daily customer schedules and data.
• Provide customer service and gather feedback.
• Conduct inventory management and maintain shop environment.

Skills

Customer Service

Data Management

Inventory Management

Communication

Education

Course certifications in customer service or sales

Tools

PC skills (Outlook, Excel)

Job description

Location: Orchard, The Centrepoint

Working Days: 5 days (including 1 weekend day)

Work Timing: 10AM - 7PM

Bonuses: 2 months' bonus (based on performance)

Key Responsibilities:

1. Customer Experience & Support:
   • Greet customers by name, engage in small talk, and offer refreshments.
   • Present upcoming and completed service/treatment details clearly, addressing all customer queries.
   • Gather feedback on satisfaction and align on future treatment plans.
2. Operations & Data Management:
   • Manage and communicate daily and future customer schedules to ensure staff awareness and availability.
   • Accurately input sales data, issue invoices, update customer records, and document treatment plans/packages in the system.
   • Ensure proper signing of agreements (PA) and provision of relevant documents to customers.
   • Maintain a neat shop environment, ensuring equipment and tools are readily available.
   • Manage daily cashier operations, reconcile cash, and hand over to closing staff.
3. Inventory & Compliance:
   • Accurately receive, send, and register inventory in the system.
   • Conduct inventory counts and report to the purchasing manager.
   • Ensure full staff adherence to SOPs and accurate data entry reflecting committed services.
   • Report any SOP deviations or policy violations.
4. Team Support & Flexibility:
   • Assist in onboarding new staff, covering SOPs and customer service guidelines.
   • Perform other duties as required by the Customer Relations Manager.
   • Work overtime, weekends, and retail hours when necessary.

Qualifications & Requirements:

• Minimum of 2 years in a similar customer service or relations position. Experience in a related industry is advantageous.
• Proficient in PC skills (Outlook, Excel).
• Course certifications in customer service or sales are a plus.

How to Apply:

Interested applicants are invited to click the “APPLY NOW” button.

Only shortlisted candidates will be notified. All applications will be treated with strict confidentiality.

Contact: Allison Ng Kim Lian

Registration no. R1986496EA

License: 12C6253

Privacy Notice:

By submitting your application or resume, you consent to Dynamic Human Capital Pte Ltd collecting, using, and disclosing your personal data as described in our privacy notice. You confirm that you have read, understood, and agree to the terms.