Client Service Analyst

Banking Circle; Singapore; On-site; SGD 45,000 - 65,000; Full time

Job summary

A leading fintech company in Singapore is seeking a Client Service Analyst to enhance service delivery through data analysis and process improvement. The ideal candidate will have experience in a similar role, strong knowledge of payment schemes, and excellent analytical skills. Fluency in English is essential for collaborating with international teams. The company offers a dynamic and inclusive work environment focused on continuous improvement.

Qualifications

• Experience in a client-facing or data-driven service role.
• Solid analytical skills to comprehend complex issues.
• Outgoing and execution-oriented personality.

Responsibilities

• Conduct trend and query analysis on client data.
• Produce MI for internal and external stakeholders.
• Drive the continuous improvement agenda within the department.

Skills

Data analysis skills

Knowledge of Payments Schemes (SWIFT, SEPA)

Fluency in English

Strong analytical skills

Knowledge of Microsoft Dynamics

Tools

SQL

Job description

Would you like to use your talent and expertise where it really matters by serving as point of contact to our partner banks? And are you interested in joining a growing business, at the cutting edge of the global banking and payments sector?

Banking Circle is a fintech and fun all in one. We are on a journey to become payment pioneers. Every day up to 2 million payments run through our platform. We work closely with central banks and clients worldwide to constantly improve the payment flow. Banking Circle was founded less than 10 years ago, and today we are a fully licensed bank with 700 colleagues in 8 countries. We are still growing rapidly, and we invite you to join us and experience a fun and international workplace, where people prefer to come to the office rather than work from home.

Your team welcomes you with open arms
As our new Client Service Analyst in our Operations team in Singapore, you’ll experience an open and knowledge driven culture, where everyone can thrive, connect with colleagues, learn and grow. Here you will be empowered to make an impact every day.

You will get the chance to undertake in-depth trend and query analysis on client centric data and work towards a 100% Case Resolution at the 1st Point of Contact of BAU.
You will be an important colleague within the wider Operations department, delivering against strict SLA’s and driving the continuous improvement agenda within the department.

Exciting work is waiting for you

• Produce MI focusing on Time, Cost and Risk for client queries.
• Produce MI for key stakeholders both internal & external.
• Produce Root Cause Analysis on complex issues and look for future preventive actions.
• Develop and optimize processes to enhance service delivery.
• Drive the continuous improvement agenda within the department.
• Look for automation opportunities and gather business requirements to push forward the change.

Things we’ll look for on your resume
To be the right candidate for this position, we expect you to have experience from a similar client facing/data driven service role. You have a data-driven mindset and practical data analysis skills. Strong knowledge of Payments Schemes (SWIFT, SEPA etc) and knowledge of Microsoft Dynamics is a big advantage. Basic understanding of SQL would also be an advantage.
Your solid analytical skills enable you to easily comprehend complex issues and you clearly articulate goals and expectations, relating them to the business mission and direction. You are adaptable to change and can also drive continuous improvement agenda within the Operations department.

As a person, you are outgoing, energetic, confident, trustworthy, and execution oriented.

Banking Circle is an international company, our internal workforce consists of over 50 nationalities, and we collaborate with clients and partners worldwide. Therefore, you’ll need to be fluent in English.

Go ahead and take the first step
We are looking forward to hearing from you. We review applications and interview candidates continuously. Please note that we don’t accept or consider CVs received through email or direct messages.

If you have questions, please reach out to Kheira NOUGAL, Global Recruitment Partner from People Team on [e-mail] . No recruitment agencies, please.

Department:

Lokation: Singapore (SG)