Client Service Administrator (1 year contract)

Richemont; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

Join the prestigious Cartier team as a Client Service Administrator, where you will play a key role in elevating client experiences within the luxurious environment of our ION Orchard Flagship Boutique. Your responsibilities will include managing repair orders and ensuring client satisfaction, supported by a passionate and collaborative team. Bring your excellent communication skills and client focus to this dynamic role, and enjoy opportunities for growth within the renowned Richemont Group.

Benefits

Opportunities for career growth within Cartier and Richemont Group.

Be part of a dynamic, diverse team.

Deepen knowledge of luxury and skills in boutique operations.

Qualifications

• Excellent verbal and written communication skills.
• Strong organization and interpersonal skills.
• Knowledge of watchmaking is a plus.

Responsibilities

• Represent the Maison as an ambassador for client service.
• Manage Repair Orders and provide updates on sensitive cases.
• Organize administrative documents related to Repair Orders.

Skills

Communication skills

Organization

Interpersonal skills

Empathy

Client focus

Team spirit

Solution-driven mindset

Tools

SAP

MS Office

Job description

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Client Service Administrator (1 year contract)

Fixed Term

The story of Cartier is founded on audacity and passion. For more than 170 years, we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers, from boutiques to workshops and corporate offices. Our 9,000+ colleagues of 105 nationalities are united by a shared independent spirit and commitment to excellence, striving to enrich our Maison’s heritage by pushing the boundaries of creativity.

We are seeking a Client Service Administrator to join our Cartier ION Orchard Flagship Boutique. You will be a key team player, contributing to the success of our brand. If you have a passion for luxury jewelry and serving people, we invite you to apply!

HOW WILL YOU MAKE AN IMPACT?

• Represent the Maison as an ambassador, respecting its image and client service policies.
• Support our Customer Service platform by issuing Cartier cost estimations and raising requests or appeals to CS Headquarters (WISE).
• Work closely with Boutique teams to manage Repair Orders daily, sharing relevant CS information, providing updates, and following up on sensitive cases.
• Collaborate with the CS Manager to communicate feedback and propose ideas for client service excellence and satisfaction.
• Organize, follow-up, and maintain all administrative documents related to Repair Orders, CS stock, and tools (sales, transfers, orders).

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

Success is achieved through actions that elevate your team and brand. To contribute, you should have:

• Excellent verbal and written communication skills.
• Strong organization, interpersonal skills, empathy, solution-driven mindset, client focus, and team spirit.
• Knowledge of watchmaking is a plus.
• Prior experience with SAP and MS Office is a plus.

HOW DO WE KEEP YOU SMILING?

• Be part of a dynamic, diverse team committed to outstanding service.
• Deepen your knowledge of luxury and enhance your skills in boutique operations, sales, and client services.
• Enjoy opportunities for career growth within Cartier and the Richemont Group.

YOUR JOURNEY WITH US:

• Initial meeting with HRBP to understand you and discuss team dynamics and culture.
• Follow-up interview with the Boutique Director to assess fit and discuss growth opportunities.
• Final meeting with the Commercial Director to learn about operations and ask questions.

Richemont owns leading luxury brands in jewelry, watches, and writing instruments. Cartier has been part of the Group since 1988.