Client Service Admin Support (Entry/MNC/East)

Zuellig Pharma Pte Ltd; Singapore; On-site; SGD 30,000 - 42,000; Full time

Job summary

A leading company in the pharmaceutical distribution sector is seeking a candidate for inventory management and client support roles. Responsibilities include managing stock reports, facilitating shipments, handling client complaints, and performing general administrative tasks. Ideal candidates should possess a relevant diploma or degree and preferably have some experience in a logistics or customer support role. Fresh graduates are also encouraged to apply.

Qualifications

• ITE Grad / Diploma / Degree in relevant fields or equivalent experience.
• Preferably 2 years of relevant experience in a logistics or customer support role.
• Fresh graduates are welcome.

Responsibilities

• Prepare stock and indent reports.
• Perform client billing and generate reports.
• Support Client Service team with complaints tracking.

Skills

Inventory Management

Data Entry

Client Support

Reporting

SAP Knowledge

Education

ITE Grad / Diploma / Degree in Business Studies

Supply Chain Management

Operations Management

Tools

Microsoft Office

SAP

Job description

Key Responsibilities

Inventory Management

• Prepare stock and indent reports.

• Coordinate with clients and warehouse for timely shipment processing.

• Raise purchase orders, manage stock adjustments, write-offs, item conversions, item creation, item suspension, destruction and other activities.

• Submit regular inventory reports and handle inventory-related issues.

Billing & Reporting

• Perform accurate and timely client billing.

• Generate and compile regular and ad hoc reports as required.

Customer & Product Complaints

• Support the Client Service team in tracking and resolving complaints within set timelines

Redressing Coordination

• Schedule and monitor redressing activities with internal teams and clients.

• Ensure timely completion and update clients on progress.

Client Support

• Assist in relaying urgent client requests in the absence of the Client Service Specialist.

General Administration

• Perform document control, archiving, and other administrative tasks as needed.

Requirements

• ITE Grad / Diploma / Degree in Business Studies, Supply Chain Management or Operations Management, or relevant experience.

• Preferably 2 years relevant experience in data entry, clerical or customer support in logistics, warehousing, pharmaceutical or distribution industry.

• Fresh graduates are welcome to apply

• Preferred knowledge of SAP system and proficient in Microsoft Office tools and related software