Client Relationship Manager

PEAK PERFORMER PARTNERS; Singapore; On-site; SGD 50,000 - 80,000; Full time

Job summary

A client-focused consulting firm in Singapore is looking for a Client Relationship Manager to build and maintain strong relationships with clients. The ideal candidate will act as the primary contact, managing accounts, and developing strategies for retention and satisfaction. Strong communication and problem-solving skills are essential. This role is critical for ensuring long-term client engagement and business growth.

Responsibilities

• Act as the main point of contact for clients, responding to inquiries.
• Manage client accounts and ensure products meet their expectations.
• Develop strategies to retain high-value clients.
• Collaborate with sales, marketing, and support teams.
• Track client metrics and gather feedback.

Skills

Strong interpersonal and communication skills

Problem-solving and conflict-resolution abilities

Organizational and time-management skills

Sales or business development experience

Job description

A Client Relationship Manager (CRM) is a professional responsible for building, maintaining, and strengthening relationships with a company's clients or customers. This role is central to ensuring client satisfaction, loyalty, and long-term engagement, ultimately contributing to business growth and retention.

Key Responsibilities

• Client Engagement: Act as the main point of contact for clients, responding to inquiries, addressing concerns, and providing solutions.
• Account Management: Manage client accounts, understand their needs, and ensure that products or services meet their expectations.
• Retention & Loyalty: Develop strategies to retain high-value clients and increase customer satisfaction.
• Cross-functional Collaboration: Work closely with sales, marketing, product, and support teams to deliver seamless client experiences.
• Reporting & Feedback: Track client metrics, gather feedback, and provide insights to improve services or offerings.

Required Skills

• Strong interpersonal and communication skills
• Problem-solving and conflict-resolution abilities
• Organizational and time-management skills
• Sales or business development experience (often preferred)