Client Relationship Assistant - Finance Operations

CLSA Singapore Pte Ltd; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

CLSA Singapore Pte Ltd. is seeking an Assistant Relationship Manager to support the Relationship Manager in daily operations, client care and relationship management.

The ARM will interact with internal and external stakeholders, ensuring professional service and timely information to clients in a fast-paced environment. The role requires a Bachelor’s degree in Business/Finance, at least 1 year of relevant experience, and strong English and Mandarin communication.

Qualifications

• Bachelor’s degree in Business / Finance
• Minimum 1 year of relevant experience
• Strong interpersonal and organizational skills
• Result-oriented with initiative and drive to succeed
• Customer-focused and able to work under pressure
• Ability to build and maintain strong working relationships with sales representatives
• Excellent communication, interpersonal and relationship skills
• Excellent command of both spoken and written English
• Proficient in Mandarin for Greater China clients
• Possess CACS 1 & 2 certifications, and CMFAS licensing

Responsibilities

• Handle enquiries by phone or email relating to account opening procedures, product / service launch, stock trading and any service requests by clients.
• Handle enquiries relating to trading and corporate action activities.
• Perform Know Your Client and risk disclosure, act as a gate keeper for Company’s policies and regulatory requirements.
• Handle business support administrative duties, including daily report generation, start / end of day, system check, etc.
• Involve and participate in ad-hoc projects as assigned.
• Responsible for the accurate and timely processing of client instructions, as well as the efficient handling of client enquiries, escalating to senior colleagues where necessary.
• Assist the RM with administrative tasks such as the preparation of presentations, meetings, events and business trips as well as ad hoc analysis and research.
• Organise and present oneself in an efficient and compliant manner and ensures timely and appropriate information of the superior.
• Conduct reviews, plans ahead and documents work at all times.
• Provides professional input proposals for improvements based on experience, incident occurrence or observation.
• Assist the RM in managing business expense claims.
• Process client payment orders, executes securities, funds, bonds, MM / FX trades, structured notes etc.
• Deal with client enquiries and provide solutions where possible.
• Maintain client contact frequency and updates records.
• Ensure compliance with local & internal regulations in matters relating to client documentation, client’s instructions, account opening etc.
• Ensure timely clearance of pending items and escalated deficiencies.
• Ensures appropriate ethical and compliant behaviour in his/her area of responsibility, as well as customer focused and have good interpersonal and communication skills.

Skills

Customer service

Interpersonal skills

English language

Mandarin language

CACS 1 & 2

CMFAS licensing

Regulatory knowledge

Education

Bachelor’s degree in Business / Finance

Job description

CLSA Singapore Pte Ltd. is seeking an Assistant Relationship Manager to support the Relationship Manager in daily operations, client care and relationship management.

The ARM will interact with internal and external stakeholders, ensuring professional service and timely information to clients in a fast-paced environment. The role requires a Bachelor’s degree in Business/Finance, at least 1 year of relevant experience, and strong English and Mandarin communication.