Client Relations Officer

Propseller Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A growing real estate company is looking for a Client Relations Officer in Singapore. The role involves assisting clients through their property selling journey, ensuring success and satisfaction at every step. Ideal candidates are proactive, organized, and possess strong communication skills. No experience required, and work pass will be provided.

Benefits

Central office near MRT

Swimming pool and gym access

Corporate health insurance with HSBC Life

Quarterly team bonding budget

Opportunity for impact in real estate

Qualifications

• At least 6 months in a client-facing role (internships considered).
• Strong written and verbal communication skills in English.
• Available to work five days a week, including one weekend day.

Responsibilities

• Guide property owners through a structured onboarding experience.
• Ensure proactive communication and updates for clients.
• Manage schedules and logistics to optimize viewing experiences.

Skills

Communication

Organisation

Empathy

Education

Diploma or Bachelor degree

Tools

Google Suite

MS Office

Job description

Propseller Pte Ltd is hiring a Full time Client Relations Officer role in Kallang, Singapore. Apply now to be part of our team.

Propseller Pte Ltd is hiring a Full time Client Relations Officer role in Kallang, Singapore. Apply now to be part of our team.

Job summary:

• Looking for candidates available to work:
  • Monday: Morning, Afternoon
  • Tuesday: Morning, Afternoon
  • Wednesday: Morning, Afternoon
  • Thursday: Morning, Afternoon
  • Sunday: Morning, Afternoon
• No experience required for this role
• Work pass will be provided for this role
• Expected salary: $3,600 - $3,900 per month
• This role is an urgent hire

About Propseller

In 2024, Propseller has been ranked #1 Fastest-Growing Real Estate Company in APAC by the Financial Times and #10 in Singapore’s fastest-growing companies 2024 byThe Straits Times andStatista!

In August 2022, Propseller raised a US$12M Series A led by Vertex Ventures, the VC arm of Temasek, the investment company owned by the Government of Singapore and the Series A lead investor of Grab.

Propseller’s mission is to help people build wealth with real estate. We’re building an end-to-end real estate transaction platform and towards that goal, we started the journey by building a technology-powered real estate brokerage that is valuable, reliable and fairly priced.

By elevating the most human part of the service with top in-house agents and industrialising all the rest with technology and centralised operations, we became Singapore's most loved real estate agent with an average Google My Business rating of 4.8/5 (800+ reviews).

The next phase of the journey is to go from helping people sell their homes to becoming the No. 1 brand for people to move from one home to the next: sell, buy, and finance.

Find out more at: propseller.com/careers/.

Role Description

Client Success Managers (Supply) act as a strategic and supportive partner to property owners, ensuring they receive an elite client experience from day one. You guide them through key milestones of their selling journey, from smooth onboarding and high-impact listing activation to viewing coordination, all designed to drive successful closings.

You will manage a portfolio of clients and work hand-in-hand with our top-performing Real Estate Consultants and in-house experts to showcase properties at their best. Your role is a unique blend of client advisory, operational ownership, and cross-functional collaboration, with a direct impact on satisfaction, speed, and sales performance.

If you are driven by service excellence and want to help clients sell homes from $500K to $20M with confidence and clarity, this is the role for you.

Duties & Responsibilities

Deliver a Seamless and Elevated Client Journey

• Onboard Clients with Clarity and Care: Guide property owners through a structured and reassuring onboarding experience, laying the foundation for a premium and professional collaboration.

• Be the Client’s Trusted Partner: Maintain proactive communication, provide regular updates, and ensure every client feels supported and in control, from listing to closing.

• Maximise Client Satisfaction: Champion service excellence at every step, helping ensure that each interaction reinforces Propseller’s reputation for care, trust, and performance.

Orchestrate High-Quality Listing and Marketing Execution

• Oversee Listing Launches: Ensure each listing is activated with precision, by coordinating timelines and validating high-quality marketing assets, from compelling descriptions to polished visuals.

• Coordinate Marketing & Staging: Align photoshoot, staging, and advertising initiatives to showcase each property at its best and attract the right buyers.

• Drive Visibility Through Advertising Coordination: Support the execution of strategic ad campaigns to maximise visibility and generate strong buyer interest.

Coordinate Viewings and Drive Performance

• Optimise Viewing Scheduling: Manage availability and logistics across clients, agents, and internal teams to ensure a high number of property viewings for each listing.

• Monitor Progress & Maintain Momentum: Schedule strategic checkpoint calls and surface key performance insights to keep clients engaged and focused on results.

• Collaborate Across Functions: Act as the central link between Real Estate Consultants, marketing, and operations to ensure a seamless and high-performing client journey.

Ideal Candidate

You are sharp, proactive, and naturally earn trust. You thrive in fast-paced, client-facing environments where communication, organisation, and empathy are everything. You don’t just handle tasks, you anticipate needs, build genuine relationships, and turn challenges into opportunities.

With experience in roles like Client Success, Customer Service, Sales, or Marketing, you have learned how to read people, solve problems, and make things happen. You are not just looking for a job, you are looking to make a real impact and be part of a company reshaping the real estate experience from the ground up.

Requirements

• Education: Diploma or Bachelor degree required;

• Experience: At least 6 months in a client-facing role (internships and part-time jobs considered), demonstrating customer service skills and professionalism;

• Language Proficiency: Strong written and verbal communication skills in English.

• Technical Skills: Proficient in Google Suite and MS Office, with strong overall computer skills;

• Work Availability: Available to work five days a week, including one weekend day per week and some public holidays (in which case, you’ll get off-in-lieu to compensate);

• Exceptional Communication Skills: You have a natural ability to connect with diverse clientele, adapting your communication style to build rapport and ensure clear, effective interactions;

• Organised and Multi-Tasking: You excel at time management and prioritising tasks, consistently completing work efficiently and on schedule;

• Fast and Detail-Oriented: With a meticulous eye for detail, you review your work carefully to ensure high quality while maintaining a quick turnaround;

• Client-Centric Approach: You genuinely enjoy interacting with clients and are dedicated to making Propseller clients successful through attentive, supportive service;

• Resilient and Persistent: You demonstrate resilience when facing challenges or pushback and have the determination to see tasks through to completion.

• Adaptable: You adapt with ease when things evolve. You stay focused and effective in every circumstance.

You Get

• Central office: WeWork office near Lavender, Bendemeer, and Farrer Park MRT;

• Swimming pool and gym access: access to our office swimming pool and gym;

• Cutting-edge equipment: MacBook Pro, Jabra headset, fully integrated CRM, and more;

• Corporate health insurance: with HSBC Life, including hospitalisation, general practitioners, TCMs, specialists and dental consultations;

• Quarterly town halls: Quarterly town halls including company-wide physical gatherings;

• Team lunch budget: Quarter budget for team bonding lunches or dinners;

• 70 amazing “Professional fire makers” as colleagues: Experience a fast-paced, innovative tech startup culture, collaborating with a team of talented and upbeat "Sunshine" colleagues who bring positivity and energy to work every day;

• Impact: Opportunity to make an impact by guiding people through one of life’s biggest financial decisions, buying or selling a home.

Recruiting Process

Ideal length: 2 weeks

If your application is selected:

1. Screening - Online (1h)

• 30 min – Introductory call with Talent Acquisition Associate

• 30 min - Online Test, if passes

2. Interview - Online (1h)

• Meeting with Success and Service Manager (role play)

3. Reference Checks

4. DILO - In person (1 Full day)

• Day-in-the-life with training and job simulation (Stipend provided)

• Meet with Co-founder / CPO

5. Welcome aboard!

Compensation

• On-target earnings of $3,600 to $3,900 / month (90% base, 10% variable)

• Bi-yearly performance reviews with compensation updates

• Uncapped performance-based bonus

• Stock options

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