Client Relations Executive

PRECIOUS HOMES BUKIT PANJANG PTE. LTD.; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading healthcare provider seeks an Admin Support to assist the Admin Manager with reception, administrative, and other supporting duties. This role involves managing communications, coordinating admissions and discharges, and ensuring that residents’ records are meticulously maintained. Candidates should possess relevant experience and appropriate educational qualifications, especially in a nursing home or healthcare setting.

Qualifications

• Minimum 1 year of relevant experience in the healthcare industry.
• Able to work alternate Saturdays in Bukit Panjang.
• Strong organizational skills and attention to detail.

Responsibilities

• Manage reception duties including incoming calls and visitor enquiries.
• Handle admissions, transport coordination, and financial matters for residents.
• Coordinate with various departments and maintain residents' records effectively.

Skills

Communication

Organization

Attention to detail

Time management

Education

O Level / A Level Certificate

Diploma in Business

Job description

Job Description

To support the Admin Manager in the day-to-day management of the reception, administration and others supporting duties.

Reception duties

• Attend to incoming calls
• Attend to visitors and handle all enquiries
• Manage the auto-gate intercom and the public address system
• Attend to all incoming faxes and mails from letterbox
• Maintain a good filing system and records.

Administrative duties

• Handle the admission, discharge, booking and coordination of transport for the residents
• Arrange for financial counselling
• Ensure that the residents’ records are updated and properly maintained
• Ensure all charges are correctly keyed into the CURA System before invoices are generated
• Send out invoices and track accounts receivables
• Generate receipts upon receiving payment
• Prepare day end report
• Update E bed status in IRMS
• Update residents’ hospitalization and home leave
• Coordinate and email prescriptions to Polyclinics
• Coordinate with family for subsidy application and for the social report
• Renew HHMT
• Update RAF
• Draft letter to payer for changes in RAF, to be signed by the Operations Manager
• Coordinate with doctor for PGDAS, IDAPE, Eldershield, memo for discharge and medical report for subsidy application

Other duties

• Coordinate with the Nursing Department for the services and consumables required and used by the residents and ensure that all these items are keyed into the CURA System, as well as any special meals ordering
• Coordinate with the Nurse Managers for bed assessment and functional status report for subsidy application
• Coordinate with the Physiotherapists for PT report for purpose of subsidy application
• Email discharge notice to respective nursing level
• Handle client’s feedbacks and re-direct the feedback to the respective Departmental Head
• Print of wound photos sticker labels and prescriptions
• Attend to resident/family needs (e.g. purchase of ripple mattress and additional PT session)

Job Requirements

• Possess “O” Level / "A" Level Certificate or a Diploma in Business or its equivalent
• Have at least 1 year of relevant working experience in the Nursing Home or healthcare industry
• Able to work on alternate Saturday
• Able to work onsite in Bukit Panjang area.