Client Relations Centre Ambassador

Richemont; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

Join Cartier as a CRC Ambassador, where you'll represent the brand in all customer interactions through various channels. This role focuses on driving client centricity, handling service and sales requests, and collaborating with the customer service team. Ideal candidates will have experience in call center management and excellent communication skills, with fluency in additional languages being a plus. You'll have opportunities for career development within the luxury sector.

Benefits

Opportunity for career development

Strengthen knowledge of luxury

Qualifications

• Call center/customer service management experience preferred.
• Fluency in additional languages (Mandarin, Vietnamese) is advantageous.
• Knowledge of contact center management tools and customer satisfaction strategies.

Responsibilities

• Facilitate online and phone sales to achieve set goals.
• Handle inbound and outbound customer contact across SEAO region.
• Provide brand information and collect customer feedback.

Skills

Communication

Customer Service

Sales

Relationship Management

Fluency in Mandarin

Fluency in Vietnamese

Tools

Salesforce

Job description

The story of Cartier is founded on audacity and passion. For more than 170 years, we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers, from boutiques to workshops and corporate offices. Our 9,000+ colleagues of 105 nationalities are united by a shared independent spirit and commitment to excellence, striving to enrich our Maison’s heritage by pushing the boundaries of creativity.

Want to join the Cartier team to contribute to the success and culture of the Client Relations Centre (CRC)? Excited to be part of the CRC team to drive client centricity and serve as a centre of expertise for distance sales? Join us NOW as a CRC Ambassador!

How Will You Make an Impact?

The Cartier Client Relations Centre Ambassador will represent the Cartier brand in all customer contact via telephone, e-mail, live chat, or social media. The Ambassador will handle service, sales, and after-sales requests according to Cartier Quality Standards, representing the brand’s identity and vision at all times. With excellent communication skills, the Ambassador can accommodate all customer requests, including service inquiries and sales.

1. Facilitate online and phone sales to achieve set goals and objectives.
2. Handle inbound and outbound customer contact via telephone, e-mail, live chat, and social media within the SEAO region.
3. Provide brand information to customers and collect valuable feedback to improve services.
4. Accurately process all required data/information in appropriate systems/tools following data security policies.
5. Escalate system issues promptly and report findings for system improvements if any.
6. Identify trends in customer satisfaction or dissatisfaction and report findings to the team leader.
7. Follow company policies and procedures, maintaining a professional image at all times.
8. Collaborate with the existing Customer Service team for repairs and after-sales service requests.

How Will You Experience Success With Us?

• Call center/customer service management experience preferred.
• Knowledge of contact center management tools (ideally Salesforce): CRM, interaction management, telephony, and social media management.
• Knowledge of quality monitoring tools and customer satisfaction strategies.
• Operational experience with WFM and scheduling tools in a contact center environment.
• Excellent communication skills; fluency in additional languages (e.g., Mandarin, Vietnamese) is advantageous for servicing diverse clients across Southeast Asia.
• Proven ability to create and sustain positive relationships.
• Knowledgeable about customer service and continuous quality improvement.

How Do We Keep You Smiling?

• A great opportunity to contribute to the CRC's success and culture at Cartier.
• This role will strengthen your knowledge of luxury and enhance your CRC expertise.
• Numerous opportunities within Cartier and the Richemont Group for career development.

Your Journey With Us:

• After shortlisting, you will meet the CRC Manager and HRBP for an interview to get to know you and provide an overview of team dynamics and company culture.
• If successful, you will discover and immerse yourself in the beautiful world of Maison Cartier.

Richemont owns several of the world's leading luxury goods companies, with strengths in jewellery, watches, and writing instruments. Cartier joined the Group in 1988.