Client Onboarding Specialist

FX TECHNOLOGY PTE. LTD.; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A leading technology firm in Singapore is looking for an Onboarding Specialist to guide new clients through the setup and integration process, ensuring a smooth transition into the company’s products. The ideal candidate will be fluent in Mandarin and English, knowledgeable about the Greater China market, and possess strong interpersonal skills. This role involves coordinating with teams, training clients, and enhancing customer satisfaction.

Qualifications

• Experience in onboarding, customer success, or related roles.
• Ability to manage multiple projects in a fast-paced environment.
• Strong understanding of the Greater China market.

Responsibilities

• Lead clients through the onboarding journey.
• Coordinate with internal departments for seamless setup.
• Deliver tailored product training and resources.

Skills

Fluent in Mandarin Chinese

Fluent in English

Strong problem-solving skills

Exceptional interpersonal skills

Tech-savvy

Job description

Role Overview
The Onboarding Specialist is responsible for guiding new clients through the initial setup and integration process, ensuring a smooth and efficient transition into the company’s products or services.
This role involves coordinating with internal teams, providing training and resources, addressing client inquiries, and ensuring all technical and administrative requirements are completed.
The Onboarding Specialist plays a key role in enhancing customer satisfaction, reducing time-to-value, and fostering long-term client relationships.

Key Responsibilities

• Lead clients through the onboarding journey, from contract signing to full product adoption.
• Coordinate with internal departments (sales, technical support, customer success) to ensure a seamless setup process.
• Deliver tailored product training and resources to clients, including virtual and in-person sessions.
• Respond to client inquiries promptly, offering clear and professional guidance.
• Ensure all technical configurations, account activations, and administrative requirements are completed on schedule.
• Monitor onboarding progress, proactively identifying and resolving any issues that may delay implementation.
• Gather client feedback to improve onboarding processes and enhance overall customer experience.

Requirements

• Fluent in Mandarin Chinese and English (spoken and written), with excellent communication skills.
• Strong understanding of the Greater China market (Mainland China, Hong Kong, Macau, Taiwan), including business culture and client expectations.
• Proven experience in onboarding, customer success, account management, or related client-facing roles.
• Ability to manage multiple client projects simultaneously in a fast-paced environment.
• Strong problem-solving skills and a customer-first mindset.
• Tech-savvy, with the ability to quickly learn and explain software products.
• Exceptional interpersonal skills, with the ability to build trust and rapport with diverse clients.

Preferred Qualifications

• Experience in fintech, SaaS, or technology-related industries.
• Familiarity with CRM systems and onboarding tools.
• Prior work experience supporting clients in the Greater China region.