Client Marketing Director

Christian Dior (Singapore) Pte Ltd; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A luxury brand company in Singapore is seeking a professional to oversee client development and clienteling strategies. Responsibilities include nurturing the client base, executing regional client initiatives, and managing client events. Ideal candidates should have strong communication and analytical skills to track performance and enhance client relationships.

Qualifications

• Experience in client management and development.
• Strong analytical skills to track performance.
• Excellent communication and coaching abilities.

Responsibilities

• Develop client base and execute regional strategies.
• Manage regional client communication and events.
• Analyze client data to set KPIs.

Job description

Clienteling Strategy and Implementation

• Develop and nurture client base to secure growth of the business in line with Company's corporate strategy
• Execute regional clienteling strategies including lifecycle campaigns, client targeting, and the implementation of CRM tools and programmes
• Develop and manage regional client communication calendar
• Promote and foster clientelling culture and establish a network of client development specialists at retail boutiques though training, coaching and nurturing
• Analysis of client information and development of key performance indicators (KPIs)
• Identify, set, and track client KPI and work closely with local CRM teams and retail boutiques to deliver performance
• Track CRM tool and programme performance, and conduct regular review to provide key insights and action items for markets

Client Gifting, Treatment and Events

• Set up distribution criteria, consolidate and allocate client gifts for the region
• Lead the treatment planning, execution for all regional events and in charge of regional clients attending international shows
• Oversee and ensure smooth overseas client experiences by liaising with Paris appointed conciergerie
• Follow up with markets & track client orders and performance after event
• Develop, maintain an elite client tracker and identify clients with potential to upgrade across segmentations with local CRM teams and boutiques