Client Manager

Telum Media; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Telum Media is seeking a Client Manager to own our Singapore client base and drive retention and growth across the Group. You will be the main point of contact, ensuring clients realise value from Telum and renew or upgrade where appropriate.

You will onboard new clients, translate Telum's capabilities into objective outcomes, review usage data to spot adoption gaps, and collaborate with Sales, Marketing and Support to keep client relationships strong and strategic.

Qualifications

• Experience in client management with renewal/upgrade targets.
• Hands-on CRM usage and disciplined account management.
• Excellent communication, presentation, and negotiation skills.
• Ability to build long-term client relationships.
• Data-informed approach to identify risks and opportunities.
• Strong project management and attention to detail.
• Problem-solving in challenging client scenarios.
• Customer-oriented mindset with commercial judgement.
• Creative thinking to pre-empt retention issues and growth opportunities.
• Public speaking and client training experience.

Responsibilities

• Own a portfolio of Singapore clients, drive retention and renewal revenue.
• Lead onboarding for new clients and connect Telum's capabilities to objectives.
• Identify client needs and articulate value of Telum's features.
• Use usage data to spot adoption gaps and growth opportunities.
• Run renewal/upgrade conversations with clear value cases.
• Manage ongoing client training programs to improve product adoption.
• Maintain CRM and client database with up-to-date risks and outcomes.
• Coordinate with Support to resolve issues affecting client retention.
• Mentor junior team members and cover for colleagues when needed.
• Build long-term relationships with key clients across PR industry.

Skills

Client management

Account management

CRM platforms

Communication

Negotiation

Data-driven

Project management

Relationship building

Public speaking

Commercial judgement

Tools

CRM systems

Job description

Telum Media is a media intelligence platform built for PR and communications professionals across Asia-Pacific and the Middle East. Our database and tools help PR teams find and connect with the right journalists, spot media opportunities, and prove the impact of their campaigns — making the day-to-day work of media relations faster and more strategic. Founded in Singapore in 2013, we're a growing team supporting agencies and in-house comms professionals throughout the region.

About the role

We're looking for a Client Manager to own our Singapore client base and help protect and grow accounts across the Group. You'll be the main point of contact for a portfolio of clients — understanding their communications goals, making sure they're getting real value from Telum, and driving renewals and upgrades through strong relationships and sharp use of client data.

What you'll do

• Own a portfolio of Singapore clients, running a regular programme of purposeful check-ins to drive maximum retention against target.
• Lead onboarding for new clients, connecting Telum's capabilities to their specific objectives and measures of success.
• Identify clients' needs, communications objectives, and desired outcomes, and make sure they understand the full value Telum's features can deliver.
• Use client usage data and feedback to spot adoption gaps, retention risks, and growth opportunities.
• Build renewal readiness and lead renewal/upgrade conversations backed by a clear value case and commercial judgement.
• Own an ongoing client training programme, running outcome-focused sessions to improve product adoption.
• Keep the CRM and client/PR database in excellent shape — activity, risks, outcomes, next steps, and PR/corporate information.
• Ensure timely, purposeful communication with clients across channels, with clear follow-up.
• Partner closely with the Client Management Lead, the Group Head of Clients, and Sales colleagues to stay aligned on account health and strategy.
• Work with the Customer Support team to resolve issues affecting client confidence or retention, occasionally handling front-line customer service yourself to stay close to the client experience.
• Step in to cover clients at short notice in case of colleague leave or departure, in coordination with the Client Management Lead.
• Mentor and help train up newer members of the Client Management team, including Client Managers and Associate Client Managers.
• Build long-term relationships with key clients and across the PR industry more broadly to support retention and account growth.
• Pass qualified leads and expansion opportunities to Sales and Marketing where there's a genuine client need and a clear value case.
• Stay on top of PR and communications industry trends to keep client conversations relevant and consultative.

What you'll bring

• Experience in client management, account management, or customer success — ideally with renewal/upgrade or commercial targets.
• Hands-on experience with CRM platforms and disciplined account management practices.
• Excellent communication, presentation, and negotiation skills, with a consultative approach to value messaging.
• Ability to build genuine, long-term relationships with clients.
• A knack for using client data and insight to identify risks, opportunities, and recommended actions.
• Strong project management skills and an organised approach to work, with real attention to detail.
• Problem-solving aptitude and confidence managing challenging client situations.
• A customer-oriented mindset with strong commercial judgement.
• Creativity and innovation — you find lateral ways to pre-empt retention issues and spot growth opportunities.
• Confidence with public speaking and delivering client training.
• Drive to excel and go beyond, with a strong work ethic in a fast-paced environment.
• Ability to collaborate well across teams.
• In-depth understanding of the PR and communications market is a strong plus.

Good to know

• You’ll spend roughly 70% of your time on Singapore clients, with the remainder supporting client management priorities across the Group.
• Expect some local travel to meet clients face-to-face where it strengthens the relationship.
• You’ll be measured on clear, tangible outcomes: retention rate, renewal/upgrade revenue, and evidence of client value delivered.