Client Management Specialist -US MNC ($3.3K, Exp Oversea Liaising, UBI Mrt)

People Profilers Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading global supply chain solutions provider is looking for a Customer Service Support professional to strengthen business relationships and provide support to clients. The role involves coordinating client business requirements and delivering consistent service levels. Candidates should possess a degree in business and have 2-3 years of experience in logistics and customer service. Competitive remuneration package with comprehensive benefits included.

Benefits

18 days annual leave

Medical coverage

Permanent staff benefits

Yearly increment

13 months AWS

Qualifications

• 2 to 3 years of experience in order fulfilment management or customer service logistics support.
• Experience in supply chain and logistics preferred.
• Excellent verbal and written communication skills.

Responsibilities

• Develop professional rapport with existing major customers.
• Provide customer service support and ensure timely responses to inquiries.
• Work with cross-functional teams to meet client operational requirements.

Skills

Time Management

Interpersonal Skills

Analytical Skills

Problem Solving

Negotiation

Attention to Detail

Team Player

Education

Degree / Diploma in Business or equivalent

Job description

Company : US MNC, leading end-to-end global supply chain solutions and cross border eCommerce provider, offering comprehensive 3PL services.

Working Hour / Location : 8.30am to 5.30pm (Mon - Fri) / Walking distant from UBI Mrt

Remunerations : Up to $3,300 + 13 mths Aws + yearly increment + 18 days annual leave & medical coverage + permanent staff benefit

Responsibilities:

To solidify business relationships and develop professional rapport with the existing major customers. Act as a main interface between customers and internal cross functional team to optimize the best business practice. To work closely with Business Manager to give periodic review and evaluation of present accounts.

• Responsible for day-to-day coordination of all aspects of Clients business requirement ensuring consistent and good service level are delivered to clients.

• Provide customer service support by corresponding to attend clients enquiries and requirement on order information/status, quotation, shipping, with emphasis on accuracy and timeliness.

• Advising client on delivery schedule and inventory availability.

• Follow up closely to ensure resolution of all problems and issues from Clients.

• Work closely with all cross-functional teams to ensure clients operational requirements are met and/or manage client expectations.

• Provide business reports to Management and client on a weekly/monthly basis.

Requirements:

• Degree / Diploma in Business or any equivalent discipline.

• Min 2 to 3 years of working experience in order fulfilment management or customer service logistic support.

• Experience in supply chain, logistics and manufacturing preferred.

• Excellent time management and interpersonal relationships at all levels, cross-functional and oversea clients.

• Strong analytical, problem-solving skills and good negotiation.

• Good verbal and written communication skills.

• Strong team player and ability to multi-task and takes strong ownership in task.

• Ability to work with huge data accurately and is attention to details.

JOB ID : L67V7485

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Please email your resume in a detailed Word format to [e-mail]

We regret that only shortlisted candidates will be notified

People Profilers Pte Ltd

20 Cecil St, #08-09, PLUS Building Singapore 049705

DID: 6950 9725
http://www.peopleprofilers.com

Georgez Josiah LIM

License Number: 02C4944
Registration Number : R1108994

People Profilers Pte Ltd (“People Profilers”) has entered into a Partnership Recruitment Collaboration with Employment and Employability Institute Pte Ltd (“e2i”), to extend the support of hiring beyond e2i’s resources to broaden the reach of jobseekers.

This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to People Profilers’s PDPA and e2i’s PDPA (https://www.e2i.com.sg/pdpa/).