Client Management Specialist (Permanent-5 days)

HKM HR Management Pte. Ltd.; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

A leading company in HR management seeks a candidate for a customer service/order management role. The position involves coordination with clients, solving issues, and working cross-functionally. Ideal candidates will have a diploma in business, plus 2 years of experience in a similar role. Strong interpersonal and analytical skills are essential.

Qualifications

• Minimum diploma in Business or equivalent.
• 2 years of experience in order management or customer service.
• Strong analytical and problem-solving skills.

Responsibilities

• Coordinate day-to-day client business requirements ensuring service levels.
• Provide support and information regarding orders and shipping.
• Enhance processes continuously.

Skills

Customer service

Analytical skills

Problem-solving

Negotiation

Time management

Interpersonal skills

Attention to details

Education

Diploma in Business

Job description

Key Responsibilities

• Responsible for day-to-day coordination of all aspects of Client’s business requirement ensuring consistent and good service level are delivered to clients.

• Provide customer service support by corresponding to attend client’s enquiries and requirement on order information/status, quotation, shipping, etc with emphasis on accuracy and timeliness.

• Advising client on delivery schedule and inventory availability.

• Follow up closely to ensure resolution of all problems and issues from Clients.

• Work closely with all cross-functional teams to ensure clients’ operational requirements are met and/or manage client expectations.

• Initiate continuous processes improvement.

• Provide business reports to Management and client on a weekly/monthly basis.

• Might need to participate in Demand planning with the client if the situation calls for.

POSITION QUALIFICATIONS

• Minimum Diploma in Business or equivalent.

• 2 years of working experience in order management or customer service.

• Experience in supply chain, logistics and manufacturing preferred.

• Excellent time management and interpersonal relationships at all levels, cross-functional.

• Strong analytical and problem-solving skills, good negotiation.

• Good verbal and written communication skills.

• Strong team player. Ability to multi-task and takes strong ownership in task.

• Ability to work with huge data accurately. Attention to details.

  HOW TO APPLY :

  Interested candidates, please submit your resume by clicking on “Quick Apply” or contact [e-mail] for more details.

  Please provide following information in the resume for immediate processing

  1) Reasons for leaving current and/or last employment

  2) Last drawn and/or current salary

  3) Expected salary

  4) Date of availability and/or Notice Period

  All applications will be treated in strictest confidence and only shortlisted candidates will be notified.

  Anna Tan Lay Leng

  EA License No : 03C5391

  EA Reg No : R1323711