Client Insights Manager

UBS; Singapore; On-site; USD 60,000 - 100,000; Full time

Job summary

Join a forward-thinking global wealth manager as a Client Insights Manager, where your passion for client experience will drive impactful research. In this engaging role, you'll collaborate with various teams to translate user insights into actionable strategies, ensuring our products meet the unique needs of high-net-worth individuals. Your expertise in behavioral analysis and user research will be instrumental in advocating for best-in-class user experiences. This is a unique opportunity to make a significant impact in a dynamic environment that values innovation and collaboration.

Qualifications

• 6-8 years of experience in retail banking or wealth management.
• Experience in user research with understanding of HNW individuals.

Responsibilities

• Conduct user research and document key findings.
• Collaborate with product teams to translate findings into requirements.

Skills

User Research

Client Experience

Behavioral Analysis

Data-Driven Insights

Communication Skills

Education

Bachelor's Degree in Research, Design, or Business

Job description

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Job Reference #
308451BR

Job Type
Full Time

Your role
Are you passionate about client experience? Are you naturally curious and keen to solve problems by fundamentally understanding needs, behaviours and patterns?

We’re looking for a Client Insights Manager to:

• Work with clients and internal stakeholders to conduct user research and document key findings
• Collaborate with product and development teams to translate client findings into tangible requirements
• Conduct quantitative and desk research to identify trends and validate conclusions
• Grow and manage communities of test clients, ensuring a steady pipeline of research candidates
• Advocate for a best-in-class User Experience and contribute to the quality of research outcomes
  
  

Your team
You’ll be working in the Insights and Experience team in Singapore or Hong Kong. We’re responsible for conducting client and user research , designing user centric solutions, and working with product teams to see those solutions brought to life. As a research specialist working seamlessly together with many other parts of our business, you’ll help ensure that our tools and products are built to meet the everyday needs of our clients.

Your expertise

• ideally 6-8 years of experience in, retail banking or wealth management, preferably in a similar role
• demonstrable experience in user research ideally with a baseline understanding of the unique needs of HNW individuals
• Experience working on AI related topics, particularly with a view to behavioural analysis and/or data driven insights would be highly beneficial
• Bachelor’s degree or equivalent in a research, design or business-related discipline
• methodical, concise and accurate work style, with a strong attention to detail and the ability to reflect user needs in an accurate and compelling way
• a track record in collaborating with product and technology teams to turn research and design into useable tools and experiences.
• Excellent communication, presentation and conversational skills to help interviewees feel at ease and talk openly about their needs
• Fluency in Mandarin or Cantonese due to geographical coverage of the role & to support local client base will be a bonus
  
  

About Us
UBS is the world’s largest and the only truly global wealth manager. We operate through four business divisions: Global Wealth Management, Personal & Corporate Banking, Asset Management and the Investment Bank. Our global reach and the breadth of our expertise set us apart from our competitors..

We have a presence in all major financial centers in more than 50 countries.

How We Hire

We may request you to complete one or more assessments during the application process. Learn more

Join us
At UBS, we embrace flexible ways of working when the role permits. We offer different working arrangements like part-time, job-sharing and hybrid (office and home) working. Our purpose-led culture and global infrastructure help us connect, collaborate, and work together in agile ways to meet all our business needs.

From gaining new experiences in different roles to acquiring fresh knowledge and skills, we know that great work is never done alone. We know that it's our people, with their unique backgrounds, skills, experience levels and interests, who drive our ongoing success. Together we’re more than ourselves. Ready to be part of #teamUBS and make an impact?

Disclaimer / Policy Statements
UBS is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Design, Marketing, and Information Technology

• Industries

  Banking, Financial Services, and Investment Banking

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