Client Experience & Operations Manager (Fitness Studio / Gym Management)

Pineapple Mma Pte. Ltd.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading fitness company in Singapore seeks a Client Experience & Operations Manager to oversee operations and member engagement. The role involves managing daily activities, ensuring high-quality member service, and maintaining a smooth operational flow in a fast-paced environment. This full-time position offers a competitive salary, performance bonuses, and career growth opportunities within the thriving brand.

Benefits

Performance Bonuses

Free Membership: Unlimited classes + open gym access

Staff Discounts on merchandise

Career growth opportunities

Qualifications

• 1-3 years of experience in operations, customer service, hospitality, or fitness studio management.
• Strong organisational skills and ability to manage multiple moving parts.
• Calm under pressure and thrives in fast-paced environments.

Responsibilities

• Manage daily operations, ensure gym runs smoothly.
• Lead member experience, greet members, and provide high-touch support.
• Coordinate with external vendors for facility upkeep.

Skills

Organisational skills

Customer service

Solution-oriented

Detail-driven

Tools

Google Drive

WhatsApp

Spreadsheets

POS systems

Mindbody

Job description

About Pineapple MMA

Pineapple MMA is Singapore’s premier Muay Thai and Boxing gym — internationally recognised for our elite coaching, vibrant community, and transformative results. More than just a gym, we’re a movement: a high-performance training ground where individuals grow stronger, fitter, and more confident — in and out of the ring.

We’re looking for a Client Experience & Operations Manager to lead our front-of-house experience and keep our daily operations running like a well-oiled machine. You’ll be at the heart of the action — shaping first impressions, building relationships, and ensuring every visit to Pineapple MMA feels seamless, professional, and community-first.

What You’ll Be Responsible For

Member Experience Leadership

• Be the welcoming face of Pineapple MMA — greeting members and visitors, managing check-ins, and setting the tone at the front desk.

• Provide high-touch support to new and existing members — from explaining membership plans to handling feedback with care and confidence.
  
  

Daily Operations Management

• Ensure the gym runs smoothly day-to-day — from stock monitoring and locker room readiness to handling payments and facility standards.

• Lead and maintain back-end operations, including class scheduling, point-of-sale systems, and communications.
  
  

Vendor & Facility Oversight

• Coordinate with external vendors for repairs, upgrades, and general upkeep — ensuring service standards remain top-tier.

• Troubleshoot facility issues quickly and proactively.
  
  

Team Scheduling & Support

• Manage weekly shift schedules for front-of-house staff and instructors.

• Provide adhoc operational support when needed.
  
  

Ad-Hoc & Community Initiatives

• Step up and step in where needed — whether it’s helping with a launch event, improving systems, or refining the client journey.

• Champion our values of hospitality, hustle, and heart.
  
  

What We’re Looking For

• 1–3 years of experience in operations, customer service, hospitality, or fitness studio management

• Friendly, approachable, and solution-oriented — great with people and detail-driven

• Strong organisational skills and ability to manage multiple moving parts

• Comfortable using (or learning) tools like Google Drive, WhatsApp, spreadsheets, POS systems, and Mindbody

• Calm under pressure and thrives in fast-paced environments

• Bonus: Passion for fitness, Muay Thai, or community building!
  
  

Work Schedule

This is a full-time, 6-day work week with rotating shifts (weekday evenings and weekends included).

Typical Shifts:

• Opening: 7:00am – 3:30pm

• Closing: 1:30pm – 10:00pm

• Weekend: 9:00am – 4:00pm
  
  

Compensation & Perks

• Salary: SGD $2,800 – $3,500/month

• Performance Bonuses based on individual and team impact

• Free Membership: Unlimited classes + open gym access

• Staff Discounts on Pineapple MMA merchandise

• Career Growth: Be part of a fast-growing, globally respected fitness brand
  
  

What We Value

We’re looking for someone who:

• Takes ownership and pride in their work

• Communicates clearly, warmly, and confidently

• Stays calm, proactive, and solutions-focused under pressure

• Cares deeply about community and culture

• Has a genuine passion for fitness, martial arts, or helping people grow
  
  

How to Apply

Apply directly by submitting your applications here. OR Send your resume and a short cover letter to [e-mail] with the subject: Client Experience & Operations Manager – [Your Name].

We can’t wait to meet someone who’s ready to grow with us and elevate the experience of every person who walks through our doors.